Through all the events of the past year I have never lost my faith that this is a great business. This country needs a strong Co-operative and that is what the management team and I are determined to deliver.

Richard Pennycook, Interim Group Chief Executive
Launch overview
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Our Results

Co-operative Group Chair Ursula Lidbetter and Interim Group Chief Executive Richard Pennycook discuss the Group's results and our forthcoming AGM

Financial Results

£10.5bn Group Revenue for 2013

£210m Underlying Operating Profit for 2013

£2.48bn Group statutory loss for 2013

Over £5m Raised by our staff for Carers Trust in 2013

The Co-operative Food

@TweetForATable

The Co-operative Food

@TweetForATable

The Co-operative Food saw the launch of the innovative @TweetForATable campaign. Using social media site, Twitter, The Co-operative offered the chance for colleagues, members and the public to win a table in an exclusive pop-up restaurant.

To win a table, participants had to message, or "tweet" our profile - @TweetForATable on why they thought they deserved a reservation.

The fine dining experience, which took place from June to October last year, was a chance to showcase the newly launched own-brand products through our "geek-chic" menu.

Our pop-up restaurant that sprung up over eight major cities in the UK also handed out 32,000 coupons and an impressive 94,238 free samples of our marvellous meals to the wider public!

The campaign was a social media success receiving 3,771 table reservations from a targeted 3,000.

The Co-operative Banking Group

Putting the 'sure' into Co-operative Insurance

The Co-operative Banking Group

Putting the 'sure' into Co-operative Insurance

Our new Co-operative Insurance advertising campaign ran throughout the second half of 2013, raising our profile with customers new and old.

 

In a world of sameness, confusing prices and policies that are impossible to compare, our adverts showed how we stand out as a beacon of simplicity, fairness and clarity.  We've had good customer feedback on how the adverts reflect the warmth of the experience our front line colleagues provide to our customers every day.

 

We had separate adverts for our home and motor product. These ran in support of new radio adverts that were aligned to our TV campaign, as well as supporting activity like direct mail, online advertising and a refreshed website. 

The campaign highlighted our four main offers:

 

Car insurance

  • Breakdown Cover for £34
  • 10% online discount

Home insurance

  • 25% off home insurance when buildings and contents are purchased together
  • Home Emergency cover for just 12 pence
 

The success of the campaign shows that our customers responded well to our core set of great value car and home insurance products.  This is all backed by the tremendous work of our customer-facing colleagues. We will continue to grow our business around our promise of fairness in 2014 and beyond.

 

View our home insurance site here

 

View our car insurance site here

The Co-operative Funeralcare

Our Promise

The Co-operative Funeralcare

Our Promise

The Co-operative Funeralcare is committed to providing the very best in client service and care. To demonstrate how we genuinely deliver excellent individual service to our clients, we developed 'Our Promise' – 5 commitments we make to our clients which sit at the heart of our business which everyone across Funeralcare has a responsibility to deliver.

The 5 commitments that make up Our Promise are:

  1. Here for you:

    We're available 24 hours a day, 7 days a week, so you'll always have someone to talk to.

  2. Guiding you through

    Every step of the way, we'll explain all the options available to you.

  3. A unique tribute to a unique life

    Together we can create a completely unique and personalised service – the way you want it to be.

  4. Making it clear

    Throughout, we'll keep you fully informed of exactly what you can expect from us.

  5. Caring professionals

    We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service.

Measuring success

Measures are in place to ensure we deliver Our Promise to our clients and in 2013 Funeralcare achieved its highest ever Funeral Excellence Score of 93.5, with more than 98% of clients reporting that they were 'satisfied' or 'very satisfied' with their experience with The Co-operative Funeralcare.

The Co-operative Pharmacy

Community Pharmacy Future

The Co-operative Pharmacy

Community Pharmacy Future

Every day, millions of patients in the UK take medicines to manage the long-term conditions they are living with. One of the biggest challenges facing the NHS is supporting these patients with the medicines they take.

That is why, over the past two-and-a-half years, the Community Pharmacy Future (CPF) project – a collaboration between Boots UK, The Co-operative Pharmacy, LloydsPharmacy and Rowlands Pharmacy – has been working hard to develop a patient supporting platform for pharmacy services.

Throughout 2013, we contributed to three pilot schemes across the North West of England. The results demonstrated the value of community pharmacy; making a real difference to the lives of their patients and improvements in adherence to their medicines. Pharmacists have taken a pre-emptive approach to their patients' health. By identifying areas of risk and daily routines; better diet, gentle exercise and the selection of mobility aids have all helped improve patients' quality of life.

More information can be found on http://www.communitypharmacyfuture.org.uk.

The Co-operative Electrical

The Co-operative Electrical Helps Customers #Fighttheprice

The Co-operative Electrical

The Co-operative Electrical Helps Customers #Fighttheprice

In September of 2013 The Co-operative Electrical launched its very first campaign on social media site, Twitter.

Using the phrase 'fight the price' and including a '#' to help Twitter users search for deals, the campaign involved customers visiting a special 'fight the price' website to browse for products before tweeting using the '#fighttheprice'.

The objective of this campaign was to raise awareness and consideration of The Co-operative Electricals . Each week specific products were highlighted for customers to focus on.

The more customers that posted tweets using the hashtag, the lower the price. The resulting discount was calculated based on the number of people who tweeted.

The campaign ran until late October and saw thousands of social media users 'fight the price' and get great deals on a variety of electrical products.

In two weeks the campaign delivered thousands upon thousands of unique visitors to the website www.fighttheprice.co.uk more importantly, thousands of pounds worth of sales on http://www.coopelectricalshop.co.uk/

The Co-operative Estates

One Angel Square declared the most environmentally-friendly building in the world

The Co-operative Estates

One Angel Square declared the most environmentally-friendly building in the world

The British Research Establishment Environmental Assessment Method (BREEAM), an internationally acclaimed system of assessing buildings, gave One Angel Square a score of 95.16% - the highest ever awarded.

The unprecedented award came as a result of the building's many environmentally friendly features, which include power generated from crops grown on the Group's farms; heating and cooling the premises by drawing air below the basement and redistributing it at the earth's core temperature; and a double skin façade that acts as a 'duvet' to insulate the offices in the winter and ventilate it in the summer.

Gavin Dunn, Director of BREEAM, BRE Global, said: "This achievement of the highest score ever under BREEAM reflects an ambitious vision and commitment from The Co-operative Group and their project team. They have created a highly sustainable, extremely low carbon space. An excellent working environment with deep green credentials."

For more information on BREEAM visit: www.breeam.org

The Co-operative Membership

The Co-operative Young Members Board

The Co-operative Membership

The Co-operative Young Members Board

The Co-operative Young Members' Board (CYMB) was set up in 2013 as an advisory panel of 15 young members/staff members, age 16 - 24. The Board aims to help us understand how best to engage with young people and ensure their views are better represented in our business. The CYMB has the support of the business at the most senior level.

In July, following a rigorous selection process, the CYMB was launched.

Crucially, the CYMB has helped develop our Purpose which will inform our new long-term strategy, focusing on the issues and needs of current and potential young members in today's society.

The Co-operative Social Goals

Over 1 million young people have benefited from our Inspiring Young People programme

The Co-operative Social Goals

Over 1 million young people have benefited from our Inspiring Young People programme

Since its launch in 2010, over 1 million young people have benefited from our Inspiring Young People programme – a range of projects that motivate and inspire young people, and provide them with opportunities to gain skills, knowledge and experience.

The programme has a strong education theme, as can be seen in the Green Schools Revolution, which brings inspiring and engaging activities on sustainability issues to over 6,100 primary and secondary classrooms across the country.

Find out more