Co-operative Financial Services Named World's Most Sustainable Bank

August 09, 2010

The Co-operative Financial Services (CFS) has won the prestigious FT Sustainable Bank of the Year award, beating runner-up HSBC and 110 other financial institutions from 44 countries in the process.

The highly contested global award recognises leadership and innovation in social and environmental banking and was announced at a ceremony in London, attended by business leaders from all continents.

The awards are backed by the International Finance Corporation (IFC), part of the World Bank, and judged by a panel of the world's leading financiers. In winning the top award CFS was praised for its unwavering commitment to sustainability, which had seen it maintain strong profitability, growth and ethical leadership over a prolonged period of time.

Commenting on this achievement CFS Chief Executive Neville Richardson said, "This outstanding achievement takes us a step closer in achieving our vision of becoming the UK's most admired financial services business and I'd like to thank my 12,000 colleagues that have made it possible.

"Throughout the financial crisis we've shown that by being a member-owned, customer-led and ethically-guided business we can maintain a sustainable path for the benefit of all our key stakeholders. At the height the crisis we announced that we had declined over £1 billion of loans that did not meet the ethical criteria set by our customers. At the same time we pointed out that this had strengthened our customer relationships, greatly increased the size of our deposits and provided us with the capability to lend £8 billion to sustainable businesses in areas such as renewable energy and social housing.

Martin Dickson, Deputy Editor of the Financial Times and co-chair of the awards judging panel said: "We are seeing a much greater commitment by financial institutions in both developed and emerging markets to make sustainability a core part of their business. The quality of this year’s awards entries reflect this commitment and the winners and runners-up announced today are leading the way.”

Neville Richardson added: "We have shown that the co-operative business model is as relevant now as it has ever been and that our business is now stronger as a result of the merger with Britannia. At a time when consumers are rightly looking for a fresh banking alternative, our embedded approach to sustainability will continue to drive us forwards.”


For further information please contact

Andy Hammerton
The Co-operative Financial Services Press Office
Tel: 0161 903 3835 / 07799 476 977


Notes to Editors

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About The Co-operative Financial Services 

The Co-operative Financial Services (CFS) is part of The Co-operative Group, which is the world’s largest consumer co-operative with around five million members, over £14 billion turnover, and core business interests in financial services, food, travel, pharmacy and funeral care. The Co-operative Group has over 5,000 retail trading outlets.

Following the merger with Britannia Building Society on 1 August 2009, CFS is one of the largest and well diversified mutual businesses operating in both retail and corporate markets.

As part of The Co-operative Group, the new business is characterised by its unique ethical and member reward policies and very high levels of customer advocacy.

The combined business has £70 billion in assets, 12,000 staff and nine million customers. It has over 300 high street branches, 20 corporate banking centres and a major presence in Manchester, London, Leek, Bristol, Plymouth, Skelmersdale and Stockport.

It is the only mutual organisation that enables its members to earn financial rewards for the products they hold, as well as giving them the opportunity to have a say in how the business is run.

The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).