The Co-operative Financial Services offers assistance to those affected by the volcanic ash disruption

April 20, 2010

Following the closure of UK airspace due to the volcanic eruption in Iceland, The Co-operative Financial Services is offering help and advice for those customers affected.

From a travel insurance perspective customers of The Co-operative Insurance will be covered on an ex gratia basis, subject to standard policy limits. We recognise that this is an unprecedented situation which is causing a great deal of worry for many customers. Therefore although the volcanic eruption would not be ordinarily covered under The Co-operative Insurance’s travel policy, as a customer centric organisation we have taken the decision to honour any customer claims on an ex gratia basis for the delay or cancellation of flights and/or accommodation. We would also advise customers to contact their flight provider or travel agent directly.

Customers with a Co-operative Bank or smile packaged current account (Privilege, Privilege Premier or smilemore current account) will also be covered for their travel insurance on a similar ex gratia basis.

Furthermore The Co-operative Bank will also be helping affected customers wherever possible and have agreed to the following initiatives.

  1. Help for credit card customers with an increase in credit limits for credit card customers if needed
  2. A refund of ATM fees for foreign cash withdrawals
  3. A favourable consideration of any overdraft requests for affected customers.

We will continue to monitor this unprecedented situation to ensure our arrangements remain appropriate.

All these measures are available on request and any affected customers who need any help can contact The Co-operative Bank on 08457 212 212 or +44 1695 53760 for overseas personal account enquiries. Lines are open 24 hours a day. The Co-operative Insurance can be contacted on 0845 999 8888.

For further information please contact:
Jenna Moss / Catherine Laycock
The Co-operative Financial Services Press Office
Tel: 0161 903 3831
Email: /