Keeping you safe when you shop in our stores

Updates on our stores

Coronavirus is still a threat to us all and you need to take care when you’re out and about. The changes we’ve made to the way you shop with us mean you can pick up your favourite items without worrying about safety.

Store changes

Social distancing

Social distancing

Social distancing is here to stay for the time being. We still have a one in one out policy in place and one way systems to provide greater distance between customers. Look out for the signs in store and please shop with care.

Face coverings in store

Face coverings

Face coverings are now compulsory for customers and staff at our stores. If you’re able to do so then we’d ask you to wear one, although we realise it’s not possible for everyone.

Changes to your shop

Co-op store front

Helping our heroes and the vulnerable

We still have a dedicated shopping hour for our vulnerable customers, those who care for them and our brilliant NHS workers. The hour is 8am to 9am Monday to Saturday and from 10am to 11am on Sundays.

Making payments

Making payments

Contactless card payments limits have been increased to £45, making it easier and safer to buy items.

Co-op shopping bag

Helping communities shop for each other

We’ve made it easier for those staying at home to pay for and get their essentials delivered with our Community Shopping Scheme. If you’ve been instructed by the Government to stay home, you can purchase or top up our Community Shopping Card by calling 0800 029 4592. Friends, family or volunteers can use this to do your shopping in store.

Updates on our team members

Our team members have been amazing throughout this crisis and are still working to support our communities.

To support them we have:

  • Invested £3m in new protective equipment
  • Provided more hand sanitiser and gloves
  • Installed protective safety screens at till points and serving counters
  • Asked all colleagues to wear face coverings
  • Paid team members who are in self isolation
  • Cleaned and disinfected more often
  • Removed low priority tasks

Supporting local communities

Working together

We all need to pull together in these uncertain times. Find out how we’re supporting local communities and those who are still vulnerable due to coronavirus.

Find out more

Our new Co-op Membership gives a helping hand to you and your community

Every time members buy selected Co-op branded products and services, 2p for every pound spent goes to you and we’ll give the same to support community organisations and local causes.

Join us

Find out more about membership