Keeping you safe when you shop in our store

Updates on our stores

Store changes

Temporary opening hours

Temporary opening hours

Most of our stores will now be open from 7am to 8pm, every Co-op with a petrol station is open to 11pm so you can still fill up. It gives us the chance to restock, carry out a good clean and offer you a better service.

Fairer shopping

Fairer shopping

We’re working hard to remain as fully stocked as possible. To make sure there’s enough for everyone in your community, we’re limiting some in-store items to x2 per person. And please only buy what you need.

Social distancing

Social distancing

Social distancing saves lives. We’re encouraging contactless payments and reducing the number of open tills to provide greater distance between customers. Look out for the floor tapes and please respect them.

Possible limits

Possible limits

In some cases we might have to limit the number of people allowed in our store at one time. Please be patient if that’s the case, but remember that it’s essential to your health and the health of our colleagues.

Our instore services

Changes to your shop

Helping communities shop for each other

We’ve made it easier for those staying at home to pay for and get their essentials delivered with our Community Shopping Scheme. If you’ve been instructed by the Government to stay home, you can purchase or top up our Community Shopping Card by calling 0800 029 4592. The card will be posted to you within 2-3 working days and friends, family or volunteers can use this to do your shopping in store. We can also connect you to local volunteers in your area if support is needed to collect and deliver your shopping.

Helping our heroes and the vulnerable

We now have a dedicated shopping hour for our vulnerable customers, those who care for them and our brilliant NHS workers. The hour is 8am to 9am Monday to Saturday and from 10am to 11am on Sundays.

Making payments

Making payments

Contactless card payments limits have been increased to £45, making it easier and safer to buy items.

Updates on our colleagues

We recognise how hard our colleagues are working to support our communities.

To support them we have:

  • Invested £3m in new protective equipment
  • Provided more hand sanitiser and gloves
  • Installed protective safety screens at till points and serving counters
  • We are paying colleagues who are in self isolation
  • We are cleaning and disinfecting more often
  • Removed low priority tasks

Inspiration for Isolation

Supporting communities

Working together

Find out how Co-op are supporting communities in the fight against the virus as well as how you can get involved through support and donations. We have initiatives including; our Community Shopping Scheme, donations to FareShare, donations to National Emergencies Trust and more, take a look here.

More from Co-op