Coronavirus
Read our advice and latest updates
Keeping you safe when you shop in our stores
Life’s slowly getting back to normal but you still need to take care when you’re out and about. We’ve made some changes to the way you shop with us so you can pick up your favourite items without worrying about safety.
Store changes
Temporary opening hours
Most of our stores now open from 7am to 8pm and every Co-op with a petrol station is open until 11pm so you can still fill up. It gives us the chance to restock, carry out a good clean and offer you a better service.
Fairer shopping
We’re still working hard to remain as fully stocked as possible. To make sure there’s enough for everyone in your community, we’re limiting some in-store items to x2 per person.
Social distancing
Social distancing is here to stay for the time being. We still have a one in one out policy in place and one way systems to provide greater distance between customers. Look out for the signs in store and please shop with care.
Possible limits
Nothing matters more than the health and safety of you and our team members. That’s why we we’d be grateful if you’re patient when we may need to limit the number of people in our stores at one time.
Face coverings
Not everybody is able to wear a mask or social distance in store for physical or health reasons. Please be considerate and speak to one of our team members if you need help.
Changes to your shop
Helping our heroes and the vulnerable
We still have a dedicated shopping hour for our vulnerable customers, those who care for them and our brilliant NHS workers. The hour is 8am to 9am Monday to Saturday and from 10am to 11am on Sundays.
Making payments
Contactless card payments limits have been increased to £45, making it easier and safer to buy items.
Updates on our team members
Our team members have been amazing throughout this crisis and are still working to support our communities.
To support them we have:
- Invested £3m in new protective equipment
- Provided more hand sanitiser and gloves
- Installed protective safety screens at till points and serving counters
- Paid team members who are in self isolation
- Cleaned and disinfected more often
- Removed low priority tasks
Post-lockdown ideas
Supporting local communities
Working together
We all need to pull together even as our freedom slowly returns. Find out how we’re supporting local communities and those who are still vulnerable due to coronavirus.
