Co-op food updates on coronavirus

Last updated 7am on Saturday 4 April

Latest update: We have increased contactless card payments in store to £45. This will make it easier to use this service and helps to protect our colleagues and customers when paying in store.

Updates on our stores

Personalised offers for members paused

We’ve paused personalised offers to avoid creating more demand for certain products.

We hope this will:

  • help more customers get the essentials they need
  • reduce pressure on our in-store colleagues

We’re aiming to get personalised offers up and running again very soon, in the meantime you can still get national deals in store and members will still receive the 5% reward for any purchases made on Co-op own-brand products and services.

Changes to opening hours

Most of our stores will now be open from 7am to 8pm.

Stores with a petrol station will have a closing time of 11pm to allow for access to fuel.

This will give our teams time to re-stock and clean, so that we can continue to provide a good service at this time.

Shopping for our vulnerable customers

All our stores have a dedicated shopping hour for our vulnerable customers, those that care for them and NHS workers.

This takes place from 8am to 9am Monday to Saturday and from 10am to 11am on Sundays in all our stores.

Social distancing in stores

We are encouraging customers to pay using card and contactless. The limit on contacless card payments have increased to £45, making it easier to use this service in store and helps to protect our customers and colleagues.

We are reducing the number of tills open to provide greater distance between customers.

We'll mark a 1 metre distance with tape in front of the kiosk for customers to stand behind and 2 metre spacing on the floor to guide customer queues.

If necessary, we'll limit the number of customers in the store at any one time to maintain this distance.

Keeping our shelves stocked

We are working to make sure our shops remain stocked but due to high demand we may be low on or out of stock of some items.

To make sure there’s enough for everyone in your community we’re limiting selected products to 2 per person in store, check with your local store for details.

Please only buy what you need.

Updates on our orders and delivery service

Service restrictions due to high demand

Some of our delivery slots are booked up at the moment.

Keep checking back to see when more become available.

Where slots are available, you will only be able to order up to 20 items.

Meeting demand

Our teams are working hard to get as many of the items requested in an order as possible.

They are also choosing items with as long a life as possible when picking orders.

We are hiring more colleagues and increasing capacity as much as we can, as fast as we can to meet the demand.

Bagless shopping

We have removed our bagless shopping option to help avoid contamination.

Updates on our colleagues

We recognise how hard our colleagues are working to support our communities.

To support them we are:

  • investing £3m in new protective equipment
  • providing more hand sanitiser and gloves
  • installing protective safety screens at till points and serving counters
  • paying colleagues who are in self isolation
  • cleaning and disinfecting more often
  • removing low priority tasks

Co-op CEO Steve Murrells and Co-op Food CEO Jo Whitfield have issued a big thank you to all our colleagues. You can see this on our colleague stories blog here.