About Co-op Estate Planning

Co-op Estate Planning (formerly Collective Legal Solutions).

Complaints procedure

We pride ourselves on our client service and in providing you with the very best service possible. However we also realise that there may, on occasions, be instances where, for whatever reason, our service falls short of your expectations.

If you feel that you have not had the level of service expected then we would like you to let us know. Only by receiving such feedback can we ensure that we continue to improve our service.

Any concern raised will be thoroughly investigated promptly and we will always strive to provide a speedy and positive outcome and solution.

What to do if you have a complaint?

In order to ensure your concern or complaint is investigated promptly and by the correct person, please select the relevant complaints procedure below.

Co-op Estate Planning representatives will work with you to understand your goals; explain the legal services and options; and take your instruction. If you have any concerns or a complaint about this service or your Co-op Estate Planning representative, please follow the complaints procedure below.

Download the Co-op Estate Planning complaints procedure.  (PDF

Co-op Estate Planning representatives refer all instructions to Co-op Legal Services (an SRA regulated entity) who review your instructions and prepare all legal documents. If you have any concerns or a complaint about your legal documents, please follow the complaints procedure below. 

Co-op Legal Services Complaints Procedure