Last reviewed: 1 December 2022


Make it work for everybody.

Having accessible services should not be a question for Co-op, it’s what we should and must do.

Lucy Tallon, Head of Customer Products, Co-op

If we create products, services or communications that people cannot use or understand, we stop them choosing Co-op.

This can not only cause stress, anxiety and frustration for people, but it can alienate them.

Accessibility means removing these barriers, or not creating barriers in the first place.

Get started with accessibility

There’s a lot of information available about accessibility and it can be hard to know where to start. These resources give some context on accessibility and Co-op's approach.

Doing accessibility

Practical guidance about how you can build, write and test to create accessible products and services.

Changelog for this page

Date Notes
1 December 2022 Updated name of accountable lead

Get support

Ask us about anything that’s featured on the Experience Library, or any questions about design, content or development.


Co-op Experience Library

Get email updates

Find out about the latest content, changes or developments to the Experience Library.

Sign up

Copyright © Co-operative Group Limited. All rights reserved.