Last reviewed: 21 Jun 2022

Patterns

Confirmation page

Confirmation pages tell people when they have successfully completed a task and what the next steps are, if any.

Guidelines

Use confirmation pages to tell a user they have completed a task or transaction and what will happen next.

For example, if someone submits a form direct them to a page that clearly confirms the submission. This is to reassure people that we have received the information they sent and let them know what we are going to do.

A confirmation page should include:

  • a clear confirmation of what has been submitted or completed
  • a reference number if there is one
  • what will happen next and when

If possible give people a way to record the completion of the task. This could be by downloading a copy of the confirmation, helping them bookmark the page (if it will remain accessible) or sending an email with the relevant details.

Example

Holiday approved

You must give [First name] a record of your decision.

Print or forward the confirmation email that has been sent to your store.

Return to Holiday requests

Changelog for this page

Date Notes
21 Jun 2022 First version of page published

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