Last reviewed: 29 September 2021

Ways of working

7 inclusive meeting guidelines

Guidelines to help people collaborate effectively and inclusively.

The way we collaborate has changed.

With a lot of meetings now online, it can be harder for people to contribute effectively. This can mean some voices are not heard.

We've created these guidelines to help people collaborate effectively and inclusively. We want everyone to be able to contribute in a way they feel comfortable.

We think these guidelines will encourage more:

  • voices to be heard
  • inclusive discussions

And as a result, Co-op will:

  • become aware of problems earlier
  • save money, as problems can be fixed earlier
  • create more inclusive products and services
  • open up our products and services to more people

Download a PDF of these inclusive meeting guidelines.

PDF5.6 MB

1. Give everyone the opportunity to contribute

Ask people if they want to contribute.

Allow people to contribute anonymously or in smaller groups.

Check if people can access the tools you're using, explain how to use them and offer an alternative if necessary.

Use visible timers and allow thinking time.

Use captions and transcripts where possible.

Consider how people could contribute outside of the meeting, in their own time.

2. Set clear expectations, early

Send out an agenda in advance.

Clearly state the purpose of the meeting and the outcome you want to achieve.

Give a running order, include approximate times.

3. Give context: do not assume any prior knowledge

Reiterate any information that someone would need to know to be able to contribute.

Give regular recaps. Consider taking notes as you go so you can easily refer back.

Be mindful of late joiners and the context they might lack.

4. Use clear language

Do not use acronyms without explaining what they mean.

Use plain English.

Be mindful of people who are new to the organisation or team. If you use jargon, explain what you mean.

5. Respect people’s time

Book only the amount of time you need with people, and allow people to leave if they've contributed all they need to.

Plan your meeting to allow people breaks between meetings, for example 5 or 15 minutes past the hour.

If the meeting is long, schedule in regular breaks.

6. Value all contributions equally

Give everyone a chance to speak, do not allow one voice to dominate. If you’re referencing what’s been inputted, reference contributions from a range of people.

Consider your audience. Be prepared to adapt your approach or process to encourage contribution from more people.

7. Encourage clarity, curiosity, and challenges

Explain how people can ask questions.

Encourage people to get clarity on things they do not understand.

Allow people to ask questions anonymously, for example by adding post-its to a collaboration board.

Get support

Co-op Digital colleagues can get support in our dedicated Slack channel:

#experience-library-support

Sign up for email updates

Get updates about changes and developments.

Sign up

Copyright © Co-operative Group Limited. All rights reserved.