At the funeral arrangement appointment
At the appointment, the funeral director or arranger will take you through everything you need to decide on for the funeral. They’ll let you know what needs to be decided on that day, and what you can go away to think about. We understand that people grieve in different ways, so it's normal to go through a range of emotions in the arrangement.
The person who has died and their wishes
Your funeral director will ask you some questions to find out about the person who has died. By knowing a bit about the person in our care, we can offer you relevant products or services that will make the funeral as personal as possible.
The funeral director will ask whether they had any wishes for the funeral, such as if they wanted a burial or cremation. If they didn’t have any funeral wishes, we’ve got inspiration boards for funeral ideas that your funeral director will take you through in the arrangement.
Burial or cremation
If it’s a burial, we’ll need to know if there’s already a burial plot, or if you need to buy one. We can help with this. We can also help you with buying a headstone for burial plots, or if there’s an existing headstone that needs removing, engraving and re-fixing.
If it’s a cremation, we’ll need to know what you’d like to do with the ashes. Whether you’d like to keep, scatter or bury the ashes, we have a range of products we can talk you through to help best remember the person who has died.
Choosing the right funeral
They’ll talk you through the different types of funerals you can choose from, helping you arrange a funeral that will meet your wishes and your budget.
You'll also discuss:
- when you want the funeral to be
- the location of service or committal
- cortege route
- hearses and vehicles
- coffins and caskets
- who'll carry the coffin on the day
- funeral flowers
- stationery and favours such as order of service
- funeral music
- newspaper funeral notices
- your chosen officiant for the service
- donations to charity