How offers work
How to choose offers
Each offer is valid either instore or online. Instore offers can only be used instore. Online offers can only be used online.
New instore offers are available from Mondays.
You can choose 2 instore offers from the list every week.
Tap or click the ‘What’s included’ button to find out which products you can get money off.
Press or click the ‘Choose this offer’ button to choose an offer and we’ll add it to your membership card. Once you’ve chosen an offer, you can’t swap it for another one.
Some weeks, we’ll give you the opportunity to add an extra offer to your card. This extra offer will either be valid online or instore. Details of this extra offer will automatically appear the first time you open the Offers screen after the offer has become available.
How to use offers
To see the offers you've chosen, go to the Wallet screen in the Co-op App or the 'On your card' tab in your online account.
To use an instore offer:
- Visit a Co-op Food store and shop for items included in the offer.
- Scan your digital membership card, card or key fob at the till to redeem your offer.
To use an online offer in the app:
- When an online offer is available, it will appear as a ‘pop up’ at the bottom of the Offers screen.
- Press the ‘pop up’ to go to the Shop screen.
- At the top of the Shop screen, you’ll see the code you need to apply at checkout to get your offer. Copy or write down this code.
- Add items included in the offer to your basket.
- When you’ve finished, go to the checkout and enter or paste the offer code in the Promotion code box to redeem your offer.
Each offer can only be used once. You can use your offers in conjunction with other offers and discounts.
If you don’t use the offer by the expiration date, we will delete it from your card.
How we decide what offers to give you
We base the offers we give you on the items you’ve bought from us when you’ve scanned your Co-op membership card.
We’ll give you offers on:
- items you’ve bought before
- items similar to those you’ve bought before that we think you’d like to try
This means you may see the same offer more than once.
If you’ve recently become a member or haven’t been scanning your membership card when you shop with us, we won't know what you like to buy. This means you might see offers that aren’t personalised to you at first.
The more you shop at Co-op using your membership card, the more we learn about what you buy with us. This means we can personalise your offers more.