How to use in-store offers

All Co-op Members get to choose 2 weekly offers to use in-store. Sometimes you may also get the opportunity to add bonus offers or earn booster offers. We personalise most of your offers based on what you buy when you scan your membership card.

You cannot use offers online. Occasionally you might see a promotional code in the app to enter at the checkout for money off your online shop or delivery fees when you spend a certain amount.

Choosing your 2 weekly offers

You'll get a new list of weekly offers to choose from every Monday.

In the Co-op App go to the Offers tab. On the Co-op website, sign into your account then navigate to Offers in the header. To choose your weekly offers:

  1. scroll down the list to view the offers available
  2. select 'What's included' if you need more information about which products the offer applies to
  3. select 'Choose this offer' to add an offer to your card

Once an offer is added to your card, you cannot swap it for another.

You must use your chosen weekly offers before midnight on Sunday, when you'll get a new list to choose from.

Getting bonus offers

Occasionally, bonus promotional offers may be available in addition to your 2 weekly offers. Bonus offers pop up in the Offers tab of the Co-op App or when you sign in to see your offers on the website, where you can choose to add them to your card.

Earning booster offers

If you have the Co-op App, you may get the opportunity to earn booster offers by completing 'boosters'. A booster rewards you for shopping or buying certain products a specified number of times.

If there are boosters available you'll find them at the top of the Offers tab, where you can track your progress on them.

Read each booster's description to find out how to earn the offer and when you need to earn it by. You can tap the booster for more information. If you have multiple boosters available, tap 'View all' to see the full list.

Once you've earned a booster offer you must tap 'Add offer to my card' to claim it. Check the expiry date of the booster offer – you'll have at least 7 days to use your offer after you earn it.

Using offers that are on your card

You can see your added offers in the Wallet tab of the app, or in the 'On your card' page in your account on the website.

Next time you shop and scan your membership card at the till, you'll automatically use any added offers that are applicable to your shop.

You can only use each offer once. You can use an offer at the same time as other offers or discounts.

All offers have an expiry date – once an offer expires you will no longer be able to see it or use it.

If you have any problems using your offers, you can get help with offers.

How we personalise your offers

We personalise most of your offers based on what you buy when you scan your membership card.

We'll give you offers for products that:

  • you've bought before
  • are similar to products you've bought before, that we think you might like to try

The more you shop at Co-op and use your membership card, the more personalised your offers will get.

Sometimes we show the same offer to all our members. For example:

  • a Fairtrade offer during Fairtrade Fortnight to highlight how our members can support farmers, workers and their communities
  • a fruit or vegetables offer to support our members in making healthy choices