Privacy and cookies

What data we collect and how we use it depends on which product you have bought.

Data and privacy on this website


Cookies are small text files that are stored on your hard drive or in your browser’s cache memory when you visit a website or open a marketing email.

Cookies aren’t computer programmes, and can’t damage your computer, but they help us provide an interactive and easy to use website.

We won’t use cookies to:

  • store personal information on your hard drive
  • send personal information to 3rd parties.

We’ve teamed up with a number of partners to provide insurance products. When you get a quote you will be entering a site hosted by one of these partners, each of these sites have their own cookie policy.

How to manage your cookies

Most browsers automatically accept cookies, but you can change your browser to prevent cookies being stored if you wish.

Be aware that if you turn cookies off, this will limit the service that we are able to provide, and it will affect your visitor experience.

Cookie types

Session cookies

This type of cookie is only active during the time you’re using the website. As soon as you leave the site, it is deleted from your device or browser cache memory.

For example, when you enter details on a form, a cookie will be used to store the information you enter. If you then go back to a previous page, the cookie will remember the data you have entered so that you don’t have to enter it again.

Persistent cookies

These are cookies that will remain on your device after you have left the site or closed your web browser. They're typically used to remember settings such as preferred font size.

Third party cookies

Like most websites, we use 3rd party companies to provide analytics data. We use these as they are able to provide specialist software that would be too expensive for us to develop ourselves.

These companies use cookies to provide us with information about how people use our site; this information is completely anonymous and is only used to make improvements to it.

Our website uses these 3rd parties’ cookies:

  • Webtrends Analytics
  • Google Analytics
  • SessionCam
  • Doubleclick
  • LivePerson
  • Optimizely
  • Adalyser
  • Acquia Lift

Cookie uses

Strictly necessary cookies

These help customers to move around the website and use its features. Without these cookies, we can’t provide the service.

Performance cookies

These cookies collect information about how visitors use a website. All information these cookies collect is anonymous and is only used to improve the performance of the site.

We use these cookies to:

  • provide statistics about how people use our site, e.g. the number of visitors to a page
  • identify any errors that occur so that we improve our website
  • test different designs for our website.

Our website uses these 3rd parties’ cookies for analytics purposes:

  • Webtrends Analytics
  • Google Analytics
  • SessionCam
  • Doubleclick
  • LivePerson
  • Optimizely
  • Adalyser
  • Aquia Lift.

We may use performance cookies in our emails to tell us how you interacted with an email we've sent you. These can easily be disabled, by setting your email client not to automatically download all content.

Functionality cookies

These cookies allow the website to remember the choices you make, such as your username or your location in order to provide enhanced and personalised features. For example, a news website may store your location to provide you with the most up to date local news.

We use these cookies to remember the font size you set on some of our application forms.

Targeting and advertising cookies

These cookies are used by advertisers to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of our advertising.

These cookies are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers.

We use these cookies to help us tailor adverts you see on third-party websites, by understanding what interests you on our website.

We use advertising on other websites to bring visitors to our site. We use cookies provided by the following sites to track the number of visitors who’ve seen our adverts:

  • DoubleClick
  • Adnxs
  • Google
  • OMG
  • RadiumOne
  • QuantCast
  • Ebay
  • Google Analytics
  • MiQ
  • Twitter
  • Facebook

You can find out more about the cookies used by other websites in Co-op Group on the Co-op Group website.

Further information about cookies

Useful information about cookies can be found at