Log in to the self-service centre to let us know about a change.
You can also:
If you have our young driver insurance, visit the driving dashboard page to:
If you want to make a change to your policy, please call 0333 0050 235^.
If you bought your Co-op Car Insurance through the Co-op Insurance website, or over the phone, you can make changes to your policy by calling 03457 46 46 46^.
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You can cancel your car insurance, and any optional extras, up to 14 days after you’ve received your policy documents from us.
We’ll refund the premium for the time on cover you have not used.
You'll need to get in touch within 14 days to do this.
We’ll refund the premium for the time on cover you have not used. There's a cancellation fee of £50.
Windscreen claims are handled by Auto Windscreens, who have an automated claims process on their website.
Windscreen cover includes each window on the vehicle including the sunroof, although glass roof panels are only covered as part of the vehicle, and not as part of a windscreen claim.
The excess for a replacement is either £100 or £75 with no excess for a repair.
It will count as a claim, but won’t affect your no claim discount.
If the work is done by Auto Windscreens, we’ll pay the full cost of repair or replacement (less the excess) up to a maximum of the car’s market value.
If you choose to use another windscreen specialist, the same excesses apply, and there’s an upper limit of £150 for the claim.
You can add a temporary driver to your policy for up to 28 days at a time.
This can be done up to 3 times per year, but should not exceed 42 days in total.
For example, if you added a temporary driver for 12 days in January, and for another 16 days in February, you'd be allowed one more temporary driver on your policy for no longer than 14 days for the rest of the year.
To add a temporary driver please get in touch on 03457 46 46 46^.
There’s a £25 fee to make the change, in addition to any change in premium.
To change the drivers in your policy please get in touch on 03457 46 46 46^.
You can have as many as four extra drivers. The extra drivers’ age and driving record will affect the cost of your premium.
Third-party cover to drive other cars is not available to the extra drivers.
There's a £25 fee to make the change, in addition to any change in premium.
To make changes to your policy, please get in touch on 03457 46 46 46^ or log in to your account.
Make a change to a young driver policy
Make a change to an Ecoinsurance policy
An excess is the amount of money you pay towards a claim on your car insurance, even if you aren't to blame for any loss or damage.
We take the excess out of any payment we make to you, or to the garage who fix your car.
How much you pay depends on which excesses apply.
You can add a voluntary excess when you buy your car insurance, and this is added to the standard excess. This can be between £50 and £350, in units of £50.
This might make your car insurance a bit cheaper, but make sure you can afford to pay the excess in case you have to make a claim
There are other excesses that might apply:
You'll be able to see what excesses apply to you in your policy details.
If you’re an existing customer please refer to your policy documents and booklets for details of all excesses which may apply.
You may be able to claim your excess back from the person to blame for the loss or damage.
If your bank rejects your monthly direct debit payment, we'll write to you to let you know.
You’ll need to pay to avoid your insurance getting cancelled. Call us on 03457 46 46 46^ to pay by credit or debit card.
There’s a £15 fee for missing a direct debit payment.
If you’ve had your policy for over a year, we can change the day in the month the direct debit is taken, to coincide with a payment of wages, pension, or benefits.
Call us on 03457 46 46 46^ to arrange this.
If you’re still in your first year with us, you can change the day in the month that payment is taken when you renew.
The Citizens’ Advice website has information and advice that you may find useful if you have money worries.
You’re allowed to drive other cars if this feature is shown on your motor insurance certificate.
If you look at your insurance certificate, you’ll find this information under heading 5: Persons or classes of persons entitled to drive.
If you’re still not sure, please call us on 03457 46 46 46^ before you drive the other car.
If you have this cover, you will not be covered for loss of or damage to the car you’re driving.
The standard excess is the amount you pay for any claim for loss of or damage to your car.
The standard excess amount varies depending on a number of factors.
For windscreen and glass the excess is £100 for a replacement with no excess for a repeair.
Other compulsory excesses may apply depending on your age and experience.
Yes, you can tax your car online or over the phone without a physical copy of your car insurance certificate.
You need to know that:
Find out more about Co-op Car Insurance.
We’ll send you a renewal invitation at least three weeks before your renewal date.
Your policy will be renewed automatically.
If any details have changed please call us on 0345 600 2918^.
If we’re unable to take the first direct debit payment we’ll cancel your policy on your renewal date.
Please get in touch on 0345 600 2918^ at least 7 days before the renewal date to renew with a debit or credit card (or to switch to monthly direct debit).
Your policy will renew automatically unless you’ve told us you do not want it to (check your policy details).
Do not worry, we’ll contact you by text and email to remind you of your renewal date, in case you want to cancel.
If you’ve received your renewal invitation, the statement of no claims will be included in the pack.
If you decide not to renew your policy with us, you'll need to send this document to your new insurer.
If you’re cancelling your policy mid-term, or have lost your renewal pack, please call us on 03457 46 46 46^ to get one.