Do not discuss the claim at all. Give them your claim reference number and tell them to get in touch on 0345 999 8888^.

If you get any correspondance from the other driver, or their insurer, do not respond. Send it to us.

  • email it to
  • send it to Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA.

Make sure you include your claim reference number.

^Call charges

Did this answer your question?