Do not discuss the claim at all. Give them your claim reference number and tell them to get in touch on 0345 999 8888^.
If you get any correspondance from the other driver, or their insurer, do not respond. Send it to us.
- email it to email@example.com
- send it to Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA.
Make sure you include your claim reference number.