Cyber Incident

A message from our CEO

Dear Co-op Member-Owners,

Following the recent cyber-attack on our Co-op we promised to stay in touch so I’m writing to you today with the latest update.

Our amazing colleagues have been working day and night to protect our systems and get our operations back on track, and we can confirm that we are now in a much stronger position. Our stores are now receiving regular deliveries, so you can expect to find more of the products you need in your local store from this weekend.

You can also make the most of your Member-Owner benefits, including your personalised digital offers. Please just check your app to choose your offers or visit coop.co.uk/offers.

Across all our businesses, our teams are working hard to ensure we continue to provide the service that you expect from our Coop. We apologise in advance for any delays in our current service while we make sure that we bring the organisation back to normal as quicky, and as safely, as possible.

We are all so grateful for your patience and support as we recover from this incident.

As always, if you have any questions, you can visit our FAQs page here.

Thank you,

Shirine

CEO of the Co-operative Group