Warm Welcome – Win a Pair of Dreamseats

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the terms and conditions. By entering this prize draw all participants will be deemed to have accepted and be bound by the terms and conditions and to their details being communicated to the Promoter’s representatives so that the Promoter or its representatives can contact the participant in connection with the prize draw (as necessary). Please retain a copy for your information.

1. PROMOTER: This promotion is operated by Co-operative Group Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014, Registered no 525R with registered office at 1 Angel Square, Manchester, M60 0AG. References to “we”, “us” or “our” in these terms and conditions are references to the Promoter.

2. OPENING AND CLOSING DATE: This promotion runs from 19 January 2026 to 25 January 2026. Any entries made before the opening date or after the closing date will not be valid and will not be entered into the prize draws.

3. ELIGIBILITY: This promotion is open to guests of Warm Welcome spaces. Entrants must be aged 18 or over. Co-op employees can enter however Co-op employees and employees of its agencies directly connected with the creation and administration of this prize draw are excluded. We may ask the winners to provide proof of age.

4. HOW TO ENTER: Entrants must take a picture of themselves in a registered Warm Space, upload it onto their social media (Facebook, X, Instagram) and use the hashtag, #CoopCuppa.

All registered Warm Spaces can be found here.

5. PRIZE: There is three prizes to be won. Each prize consists of two tickets to a selected event at Co-op Live.

The winner will get to choose a show from a pre-determined list at Co-op Live. There is a limited number of tickets per show and your first choice may not be available.

We may substitute or change the prizes for a prize of an equivalent or greater value if circumstances beyond our control make it necessary to do so but there will be no cash alternative. 

The tickets are non-refundable, non-transferable, cannot be exchanged, and are not for resale. If a winner tries to resell a ticket, the ticket will be made void. 

ID may be required before you are allowed entry to the event, and you may be refused entry if you do not provide suitable photographic ID (such as passport or driving licence). You will need to download the Co-op Live app to access your tickets. 

Use of tickets may be subject to additional terms and conditions of the ticket issuer, event organiser or other third party. Use of the tickets and entry to the venue are subject to Co-op Live’s venue access and ticketing terms and conditions – available on https://www.cooplive.com/terms-and-conditions and privacy policy available at https://www.cooplive.com/pQOAbtP/privacy-policy.  

6. WINNER SELECTION: The best photo will be chosen from all eligible entries by Warm Welcome, who will judge the submissions. The winner will be announced by 1 February 2026.

7. NOTIFICATION: The three winners will be notified by direct message from one of Co-op’s official social media pages (Instragram: @coopuk, Facebook: Co-op, X: @coopuk) within 7 working days of the prize draw (‘Initial Message’). The Winner of the Prize must respond within 3 days of receiving the Initial Message. If the Winner does not respond within such timeframe, then the Winner's Prize will be forfeited, and Co-op shall be entitled to select another Winner.

8. DECISION OF THE PROMOTER: If there is any dispute about the receipt of validity of any entry or any other aspect of the promotion, this will be decided by us. Our decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it. The Promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control. The Promoter is not responsible for any third-party acts or omissions.

9. WINNER LIST: Winners’ names and respective counties of residence can be obtained by sending an email to competitionsupport@coop.co.uk no earlier than 4 weeks and no later than 6 weeks of the winners being drawn. By entering, winners consent to such information being disclosed upon request. You have the right to ask that we stop any consent-based processing of your personal data after you withdraw that consent.

10. AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communications, including advertising or promotional materials. If you do not accept these terms and conditions in full, you should contact competitionsupport@coop.co.uk to be excluded from the promotion.

11. DISQUALIFICATION: We reserve the right to reject any entry, withhold the prize and disqualify you from the promotion if we suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty without limitation, through the manipulation of codes, multiple computer-generated entries, or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the Promoter’s opinion. Entries must be made personally. Entries made through agents/third-parties, bulk entries or automated entries are invalid.

12. QUALITY AND OWNERSHIP OF PHOTOS: Photos must not be, or contain anything that is illegal, offensive, abusive, defamatory or explicit. By entering this promotion, you confirm that the photo is your own, original, photograph and you confirm that your submission of the photo (and our use of the photo for the purposes described in clause 15) does not and will not infringe any third party’s intellectual property rights. We do not claim any rights of ownership in your photo, but we may use, display, publish, transmit, copy, edit, alter, store, re-format your photo for the purposes described in clause 15.

13. NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: We accept no responsibility for entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network, or server failure of any kind whether or not such failure is within the control of the Promoter or its agents. Proof of submission of entry is not proof of receipt of entry.

14. USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: We, other members of the Co-op Group, Co-op Live, and 3rd party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws.

15. USE OF PERSONAL AND OTHER INFORMATION FOR PROMOTIONAL PURPOSES: By entering this competition you agree that we, other members of the Co-op Group, Co-op Live, the Warm Welcome Campaign and 3rd party agencies acting on our behalf may use your entry, name, photo or image, county of residence and any testimonial you have provided to us, for promotional purposes (including on our websites, social media, within our magazines or within promotional emails) in any media worldwide without notice or without any fees being paid and you will co-operate with any other reasonable requests relating to any post-winning publicity. To find out more about your rights please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice. Winners have the right to ask that we stop any consent-based processing of your personal data after you withdraw that consent.

16. CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

17. CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at https://www.coop.co.uk/dreamseats/warmwelcome. It is your responsibility to keep up to date with any such changes.

18. LIMITATION OF LIABILITY: All conditions, warranties and representations expressed or implied by law or otherwise in connection with the prizes are excluded to the fullest extent permitted by law and the Promoter shall be under no liability whatsoever or howsoever arising in connection with any loss, damage or injury suffered as a direct result of the provision or use of the Prizes. The Promoter makes no attempt to exclude or limit its liability for death or personal injury arising as a result of its negligence. This Promotion is not operated by Eastlands Arena Limited (trading as Co-op Live) and to the fullest extent permitted by law, Co-op Live excludes all liability in connection with this promotion.

19. COMPLIANCE WITH SOCIAL NETWORK POLICIES: This prize draw is in no way endorsed by, or associated with, Facebook, X, Instagram. However, as well as complying with these terms and conditions, you are also responsible for ensuring you comply at all times with the terms, conditions, rules and policies of Facebook, X, Instagram when using their services.

20 RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England, and you agree to submit to the exclusive jurisdiction of the English courts if any dispute arises.

21. GENERAL: The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the event will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.