Fairtrade Fortnight game Terms and conditions

Entry instructions are deemed to form part of the Terms and Conditions. By entering this promotion all participants will be deemed to have accepted and be bound by the Terms and Conditions and to their details being communicated to the Promoter’s representatives so that the Promoter or its representatives can contact the participant in connection with the promotion (as necessary). Please retain a copy for your information.

1 - PROMOTER: This promotion is operated by Co-operative Group Food Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014, Registered No 26715R with registered office at 1 Angel Square, Manchester, M60 0AG. References to ‘we’, ‘us’ or ‘our’ in these terms and conditions are references to the Promoter.

2 - OPENING AND CLOSING DATE: This promotion runs from 00:01am 9 September 2024 and 23:59pm 22 September 2024 (the “Promotional Period”). Any submissions made before the opening date or after the closing date will not be valid and will not be entered into this promotion.

3 - ELIGIBILITY: This promotion is only open to Co-op Group Members and employee members of Co-operative Group Limited only who access the Co-op App during the Promotional Period and take part in the Fairtrade Cascade game. UK residents only. Internet access required. Temporary Membership cardholders are excluded from this promotion. This promotion is not available at independent societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some Co-op Live concession stores, Co-op franchise stores or in non-Co-op branded stores (such as Nisa). We may require proof of identity or age.

4 - HOW TO ENTER: To receive their Discount Offer, members must access the Co-op App during the Promotional Period and click the link on the Co-op app homepage to continue to the Fairtrade Cascade game. Members can only play once during the Promotional Period. Once the game has opened, members will be asked to use the directions on screen to collect 30 points by collecting Fairtrade items and avoiding banana peels for a randomly selected guaranteed Discount Offer as detailed in clause 5 (The Discount Offer) or click to automatically reveal their discount Offer.

5 - THE DISCOUNT OFFER: A maximum of 1 Discount Offer will be given to each entrant, which includes a guaranteed digital offer for money off selected Fairtrade products, when purchased in a Co-operative Group Food Limited store. The Discount Offer will automatically be added to the member’s membership card/Wallet after the Fairtrade Cascade game has been played, and will be redeemed the next time the member adds the product of their Discount Offer in their basket. The Discount Offer will be selected randomly for the player.

The Discount Offers are as follows:

35p off:

  • Co-op Irresistible 85% Dark Chocolate 100g
  • Co-op Irresistible Dark Chocolate with Orange 100g
  • Co-op Irresistible Gianduja Chocolate (Vegan) 100g

45p off:

  • Co-op Irresistible 85% Dark Chocolate 100g
  • Co-op Irresistible Dark Chocolate with Orange 100g
  • Co-op Irresistible Gianduja Chocolate (Vegan) 100g

30p off:

  • Co-op Italian Style Ground Coffee 200g
  • Co-op Gold Roast Instant Coffee 100g

40p off:

  • Co-op Italian Style Ground Coffee 200g
  • Co-op Gold Roast Instant Coffee 100g

20p off:

  • Co-op 99 Tea Blend (80 bags)

50p off:

  • Tony's Chocolonely Littl'Bits Trip Choc Mix 100g
  • Tony's Chocolonely Littl'Bits Milk Caram 100g

£1 off:

  • Clipper Tea Organic & Fairtrade 80s

Any Discount Offers are non-transferable, are not exchangeable and no cash alternative will be given. Discount Offers are provided at our discretion, and we may substitute or change them for an offer of an equivalent or greater value if circumstances beyond our control make it necessary to do so. We accept no responsibility for any Discount Offers that are unused by their expiry date. Selected products are subject to availability.

Discount Offer is linked to Co-op Group member’s valid membership card – if a new membership card is received once the Discount Offer has been uploaded to the member’s membership card, the Discount will not be accessible.

6 - REDEEMING THE REWARD: When a member completes the Fairtrade Cascade game, the Discount Offer received will be added to the member’s valid Co-op Group membership card and be visible on the ‘On your card’/’Wallet’ tab in the Co-op App. Once the Discount Offer has been added to a membership card, it will remain valid until 23:59 on 29 September 2024, thereafter it will expire.

To redeem the Discount Offer, members must scan their membership card at the till in a Co-operative Group Food Limited store and scan one of the participating products listed in Clause 5 (The Discount Offer) as part of a qualifying transaction.

The Discount Offer can only be used once and cannot be used in conjunction with any other promotional offers for money off total spend e.g. £1 off £10 or £1 off.

You cannot spend your Discount Offer with the following retailers, even though they may sell Co-op branded products: independent co-operatives, including Central England, Chelmsford Star, Southern and Midcounties; NISA or; franchise stores; at the Co-op Live arena; any other non-Co-op branded retailers.

The Discount Offer cannot be used on purchases made online, at shop.coop.co.uk, or on delivery partner sites (such as Uber Eats).

We only accept the original Discount Offer. Although we hope we never need to, we do have the right to stop anyone from using the Discount Offer if we suspect that they’ve done something fraudulent or if we think that they’re in breach of these T&Cs or being dishonest.

For any issues with reward redemption, please contact our Customer Support team on 0330 041 7737 or complete the customer contact form using the following link https://shop.coop.co.uk/contact.

7 - DECISIONS OF THE PROMOTER: If there is any dispute about the receipt or validity of any coupon or any other aspect of the promotion, this will be decided by us. Our decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it. We are not responsible for any third-party acts or omissions. We reserve the right to cancel or amend this promotion due to events or circumstances arising beyond our control.

8 - AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions and your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communications, including advertising or promotional materials.

9 - DISQUALIFICATION: We reserve the right to reject any entry, withhold any Discount Offer and disqualify you from the promotion if we reasonably suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty, without limitation, through the manipulation of codes, multiple computer-generated submissions, or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the Promoter’s opinion. Submissions must be made personally. Submissions made through agents/third-parties, bulk submissions or automated submissions are invalid.

10 - NO RESPONSIBILITY FOR SUBMISSIONS NOT RECEIVED: The Promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed submissions and such attempts will be void. The Promoter cannot guarantee uninterrupted or secure access to the game. We accept no responsibility for any submissions not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network, or server failure of any kind whether or not such failure is within the control of the Promotor or its agents. Proof of playing the Fairtrade Cascade game is not proof of receipt of entry.

11 - USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: By entering this promotion, you agree to us collecting and using your personal data. We, and any third party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws. Your information will only be used for the purposes of administering this promotion. To find out more about your rights please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice.

12 - CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

13 - CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at www.coop.co.uk/terms/fairtradefortnightgame. It is your responsibility to keep up to date with any such changes.

14 - LIMITATION OF LIABILITY: We exclude all conditions, warranties and representations express or implied by law or otherwise in connection with the Discount Offer and the promotion. We shall be under no liability whatsoever or howsoever arising in connection with any loss, damage or injury, directly or indirectly occurring as a result of the provision of, or use of, the Discount Offer. We make no attempt to exclude or limit our liability for death or personal injury arising as a result of negligence.

15 - RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England, and you agree to submit to the jurisdiction of the English courts if any dispute arises.

16 - GENERAL: The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the event will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.