Win Festival Tickets Terms and Conditions May

1. PROMOTER: This promotion is operated by Co-operative Group Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014, Registered no 525R whose registered office is at 1 Angel Square, Manchester, M60 0AG. Any reference to ‘we’, ‘us’, ‘our’ in these Terms and Conditions should mean the Co-operative Group Food Limited.

2. OPENING AND CLOSING DATE: This promotion runs from 6th May 2026 through to 26th May 2026 (Promotion Period). Any entries made before the opening date or after the closing date will not be valid and will not be entered into this promotion.

3. ELIGIBILITY: This promotion is only open to UK residents who are members of Co-operative Group Limited aged 18 years or over. We may ask the winner to provide proof of age. Temporary membership card holders are automatically excluded from this promotion. Employees of the Promoter (or any of its group undertakings and its agencies) who are directly connected with the creation and administration of this promotion are excluded from entering this promotion. Internet access required.

4. HOW TO ENTER: To enter:

a. Visit shop.coop.co.uk and sign in with your Co-op membership account or add your membership card number at checkout.

b. Spend at least £30 in one transaction.

One entry per qualifying transaction. No maximum number of entries during the promotional period.

Excludes: fuel, first stage baby milk, postage stamps, saving schemes, lottery purchases, gift cards and vouchers, phone cards, in-store concessions, PayPoint, newspaper deliveries, mobile phone top ups, saving stamps, prescription medicines, carrier bags, or cigarettes, tobacco, vapes and related accessories. Delivery fees may apply and will not count towards your basket spend for the purpose of this offer.

Excludes Co-op franchise stores and other delivery platforms such as Deliveroo, Just Eats, Uber Eats).

5. PRIZES: There are 4 pairs of general admission tickets to be won, one for each festival below:

a. Klarna presents Latitude Festival

b. Pepsi Max presents Leeds festival

c. Pepsi Max presents Reading festival

d. Pepsi Max presents Creamfields festival

Each pair of tickets consists of two adult-standard full weekend camping tickets . The tickets are non-refundable, non-transferable, cannot be exchanged, and are not for resale. The prize does not include travel to and from any of the festivals, food and drink, accommodation, and travel insurance. Valid ID and additional entry requirements of the ticket issuer, event organiser or other third party may be required before you are allowed entry to the event, and you may be refused entry if you do not provide suitable photographic ID (such as passport or driving license). Use of tickets may be subject to additional terms and conditions of the ticket issuer, event organiser or other third party. Instructions on how to redeem each element of the prize will be made available at the point of notifying the winners.

Maximum of 1 pair of tickets per winner. Prizes will be allocated to the winners on a first come first serve basis as described below in clause 7, therefore a preferred choice of event is not guaranteed. Prizes are provided at our discretion and the Promoter may substitute or change the prize for a prize of an equivalent or greater value if circumstances beyond the Promoter’s control make it necessary to do so.

6. WINNER SELECTION: The 4 winners will be drawn at random within 5 working days of the end of the promotion period by the Promoter using a randomised computer process.

7. NOTIFICATION: Winners will be notified by the Promoter via email to the details held on our member records within 5 working days of the winners being chosen (“Initial Email”). If the winner does not respond to the Promoter within 48 hours of the Initial Email to provide the requested information for delivery of the prize, then a follow up email will be sent to the winners. The winners must respond within 72 hours of receiving the Initial Email. Failure to respond will result in the winner's prize being forfeited, and another winner will be picked at random from the remaining eligible entries in accordance with the process described above in clause 6. Once the Winner has accepted the Prize, the winners will be sent a form where they will need to select their preferred festival event they would like to attend, from the selection available. Only tickets to one event will be provided and preferred choice of event is not guaranteed. Tickets are subject to availability and provided to the winners on a first come first served basis. If a winner does not wish to accept their assigned tickets, their prize will be forfeited, and another winner will be picked at random from the remaining eligible entries in accordance with the process described above in clause 6and a replacement Winner will not be selected.

Winners should allow 28 days from claiming the prize for delivery. The Promoter accepts no responsibility for prizes that are lost, delayed in the post, stolen or unused by their expiry date. The Promoter accepts no responsibility where a member enters incomplete or incorrect information to be held on the member record.

8. DECISIONS OF THE PROMOTER: If there is any dispute about the receipt of validity of any entry or any other aspect of the promotion, this will be decided by the Promoter. The Promoter’s decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it. The Promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control. The Promoter is not responsible for any third-party acts or omissions.

9. WINNER LIST: Winners’ names and respective counties of residence can be obtained by sending an email to competitionsupport@coop.co.uk within 90 days of each prize draw. By entering, Winners consent to such information being disclosed upon request. You have the right to ask that we stop any consent-based processing of your personal data after you withdraw that consent.

10. AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions and your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communications, including advertising or promotional materials. If you do not accept these terms and conditions in full, you should contact the Membership Contact Centre on competitionsupport@coop.co.uk to be excluded from the promotion.

11. DISQUALIFICATION: We reserve the right to reject any entry, withhold any prize and disqualify you from the promotion if we reasonably suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty, without limitation, through the manipulation of codes, multiple computer-generated entries, or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the Promoter’s opinion. Entries must be made personally. Entries made through agents/third-parties, bulk entries or automated entries are invalid.

12. NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: The Promoter accepts no responsibility for lost, damaged, incomplete, illegible, or delayed entries and such entries will be void. The Promoter cannot guarantee uninterrupted or secure access to the entry route. We accept no responsibility for entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network, or server failure of any kind whether or not such failure is within the control of the Promoter or its agents. Proof of submission of entry is not proof of receipt of entry.

13. USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: We, other members of the Co-operative Group and any third-party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and any other applicable data privacy laws. Except as set out in clause 14 below, we, other members of the Co-operative Group Limited will only use your information for the purposes of administering this promotion.

14. USE OF PERSONAL AND OTHER INFORMATION FOR PROMOTIONAL PURPOSES: By entering this promotion, you agree that if you win, we, other members of the Co-operative Group Limited and third party agencies acting on our behalf, may use your entry, name, photo or image, county of residence and any testimonial you have provided to us, for promotional purposes (including on our websites, social media, within our magazines or within promotional emails). To find out more about your rights please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice.

15. CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

16. CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at https://www.coop.co.uk/prize-terms. It is your responsibility to keep up to date with any such changes.

17. LIMITATION OF LIABILITY: All conditions, warranties and representations expressed or implied by law or otherwise in connection with the Prizes or this promotion are excluded to the fullest extent permitted by law and the Promoter shall be under no liability whatsoever or howsoever arising in connection with any loss, damage or injury suffered as a direct result of the provision or use of the Prizes or entry to the promotion. The Promoter makes no attempt to exclude or limit its liability for death or personal injury arising as a result of its negligence.

18. RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England, and you agree to submit to the jurisdiction of the English courts if any dispute arises.

19. GENERAL: The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the event will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.