Help with in-store offers

How to use in-store offers

Check that:

you added the offer to your card – see How to use offers for more details
you successfully scanned your membership card at the till when you shopped
the offer does not show as 'redeemed' because you or a member of your household have already scanned your card and used the offer
the offer has not expired – you can only see offers that are in date in your Co-op App or in your account on the website, expired offers will not be visible
you bought products that are included in the offer – you can check what's included in the offer details
you spent the minimum required amount if the offer gives you money off your whole shop – you can check what counts towards the minimum spend in the offer details
you have not replaced your card since you added your offer
you shopped at a Co-op Group store – you do not get offers at independent co-operatives, including Central England, Chelmsford Star, Southern and Midcounties. To check if a store is part of our Co-op, search for the store using the Co-op store finder. If a store belongs to a different co-operative it will not appear in the search results.

If you're still having difficulty using your offers, contact us and we'll try to help.