Read our advice and latest updates
If you have questions about how to choose or use your offers If your offer didn't redeem If you don’t have any offers to choose from If your offers aren't showing in the 'On your card' tab If you can't remember which offers you chose If you want to find out what products are included in your offer If you want to stop using Offers and get paper coupons again Report a problem to our call centre
If you've already selected your 2 offers for this week, you won't be able to see more offers until your offers refresh on Monday.
Make sure you pressed or clicked the 'Choose this offer' button on the offer or offers you want. Once you’ve added an offer to your card, you can’t swap it for another one.
Each offers can only be used once. Once you’ve used your offer, we’ll update the offer to say ‘Redeemed’. You will still be able to see redeemed offers in the ‘On your card’ tab until offers refresh on Monday.
You can see the offers you chose in the 'On your card' tab.
Press or click the ‘What’s included’ button for information on what’s included in each offer.
When you start using Offers, we’ll stop giving you paper coupons in store.
If you decide that you’d like to go back to using paper coupons, you can contact our call centre. We’ll change your account settings and you’ll start receiving paper coupons again.
If you weren’t able to solve your problem by using the information here, you can contact our call centre on 0800 0686 727.
Lines are open 9am to 6pm Monday to Friday, and 9am to 5pm on Saturdays.