January Game 2025

Entry instructions are deemed to form part of the Terms and Conditions. By entering this promotion all participants will be deemed to have accepted and be bound by the Terms and Conditions and to their details being communicated to the Promoter’s representatives so that the Promoter or its representatives can contact the participant in connection with the promotion (as necessary). Please retain a copy for your information.

1.PROMOTER: This promotion is operated by Co-operative Group Food Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014, Registered No 26715R with registered office at 1 Angel Square, Manchester, M60 0AG. References to ‘we’, ‘us’ or ‘our’ in these terms and conditions are references to the Promoter.

2.OPENING AND CLOSING DATE: This promotion runs from 08:01am 20 January 2025 and 23:59pm 2 February 2025 (the “Promotional Period”). Any entries made before the opening date or after the closing date will not be valid and will not be entered into this promotion.

3.ELIGIBILITY: This promotion is only open to Co-op Group Members and employee members of Co-operative Group Limited only who access the Co-op App during the Promotional Period and take part in the ‘Win 2025 Festival Tickets’ game. UK residents and 18+ only. Internet access required. Temporary Membership cardholders are excluded from all aspects of this promotion. This promotion is not available at independent societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some Co-op Live concession stores, Co-op franchise stores or in non-Co-op branded stores (such as Nisa). We may require proof of identity or age. Costs £1 to become a Co-op member – see full membership terms and conditions: https://www.coop.co.uk/terms/membership-terms-and-conditions

4.HOW TO ENTER: To enter, members must access the Co-op App during the Promotional Period and click the link on the Co-op app homepage to continue to the ‘Win 2025 Festival Tickets’ game. Members can only play once to secure one entry to the prize draw during the Promotional Period.

5.PRIZES: There are 6 prizes in total to be won during the Promotional Period, each consisting of 1 pair of tickets to selected Live Nation festivals. Entrants will be asked to confirm their preferred festival as part of the game itself. This selection made by the entrant at this stage is unable to be changed.

Exclusions, restrictions, terms and conditions of each festival provider applies- see each festival website for more details.

The prize does not include travel to or from the festival, food and drink, accommodation or travel insurance. Valid ID and additional entry requirements of the ticket issuer, event organiser or other third party will be required before you are allowed entry to the festival, and you may be refused entry if you do not provide suitable photographic ID (such as passport or driving license). Use of tickets is subject to additional terms and conditions of the ticket issuer, event organiser or other third party. Tickets are non-refundable, not exchangeable or transferable and no cash alternative will be given. Tickets are not for resale.

Prizes are provided at our discretion and we may substitute or change the prize for a prize of an equivalent or greater value if circumstances beyond our control make it necessary to do so. Strictly one prize per member.

6.WINNER SELECTION: Winners will be drawn in the week commencing 3 February 2025 using a randomised computer process. Members can only win once.

7.NOTIFICATION: Winners will receive an email in the week commencing 3 February 2025 from competitionsupport@coop.co.uk with the subject line ‘Co-op App Game Winner’ to the email address associated to their Co-op membership account upon entry. Entrants must make sure that the email address and phone number associated with their account is up-to-date and active. If no contact details are available, a replacement winner will be drawn in line with clause (6). The Promoter accepts no responsibility where a member enters with incomplete or incorrect information.

Winners have fourteen (14) days from the date of receiving the first email to confirm (1) acceptance of the prize, (2) their full name and (3) full name of their chosen guest to claim their prize. Guests must be 18+ to be eligible to attend. If no confirmation is received, the prize will be forfeited and awarded to the next winner on the winners list.

We accept no responsibility for prizes that are lost, stolen or unused by their expiry date. We accept no responsibility where incomplete or incorrect information has been entered as part of a member’s details. If you do not win the prize draw, you will not receive an email or phone call from the Promoter.

8.DECISIONS OF THE PROMOTER: If there is any dispute about the receipt or validity of any coupon or any other aspect of the promotion, this will be decided by us. Our decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it. We are not responsible for any third-party acts or omissions. We reserve the right to cancel or amend this promotion due to events or circumstances arising beyond our control. The Promoter is not responsible for any third-party acts or omissions.

9.WINNER LIST: Winners’ names and respective counties of residence can be requested by sending an email to the following email: competitionsupport@coop.co.uk no earlier than 4 weeks and no later than 6 weeks of the winners being drawn. By entering, winners consent to such information being disclosed upon request. You have the right to ask that we stop any consent-based processing of your personal data after you withdraw that consent.

10.AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions and your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communications, including advertising or promotional materials.

11.DISQUALIFICATION: We reserve the right to reject any entry, withhold any prize and disqualify you from the promotion if we reasonably suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty, without limitation, through the manipulation of codes, multiple computer-generated entries, or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the Promoter’s opinion. Entries must be made personally. Entries made through agents/third-parties, bulk entries or automated entries are invalid.

12.NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: The Promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed entries and such entries will be void. The Promoter cannot guarantee uninterrupted or secure access to the game. We accept no responsibility for any entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network, or server failure of any kind whether or not such failure is within the control of the Promotor or its agents. Proof of playing the ‘Win 2025 Festival Tickets’ game is not proof of receipt of entry.

13.USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: By entering this promotion, you agree to us collecting and using your personal data. We, and any third party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws. Your information will only be used for the purposes of administering this promotion. To find out more about your rights please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice

14.USE OF PERSONAL AND OTHER INFORMATION FOR PROMOTIONAL PURPOSES: By entering this promotion, you agree that if you win, we, other members of the Co-operative Group Limited and third party agencies acting on our behalf, may use your entry, name, photo or image, county of residence and any testimonial you have provided to us (including on our websites, social media, within our magazines or within promotional emails). Confidential elements would be removed. To find out more about your rights please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice.

15.CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

16.CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at www.coop.co.uk/terms/januarygame. It is your responsibility to keep up to date with any such changes.

17.LIMITATION OF LIABILITY: We exclude all conditions, warranties and representations express or implied by law or otherwise in connection with the prize and the promotion. We shall be under no liability whatsoever or howsoever arising in connection with any loss, damage or injury, directly or indirectly occurring as a result of the provision of, or use of, the prize. We make no attempt to exclude or limit our liability for death or personal injury arising as a result of negligence.

18.RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England, and you agree to submit to the jurisdiction of the English courts if any dispute arises.

19.GENERAL: The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the event will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.