Norway Holiday Prize Terms

By entering this prize draw, you agree to these terms and conditions and these terms and conditions shall prevail in the event of conflict or inconsistency with any other communication about this Promotion.

1. Promoter: Co-operative Group Limited (26715R) whose registered address is at 1 Angel Square, Manchester, M60 0AG. Reference to ‘we’, ‘us’, or ‘our’ mean the Promoter.

2. Promotion Period: 03 November – 30 November 2025. Purchases made outside of these dates will not be included.

3. How to Enter:

a) Visit the ‘Discover’ tab in the Co-op App and select ‘November Prize Draws’;

b) Select the ‘Win a holiday to Norway for 4’ prize draw option and follow the steps as prompted;

c) Spend at least £5 online or in-store at a Co-op Group Food store and scan your membership card/app at the till or sign in to your Co-op Member account online at shop.coop.co.uk when making a purchase;

d) Each £5 spent in the same or a new transaction will result in another entry. Any amount between a £5 increment will not count towards a future spend. Members that join in November will receive double entries;

e) The following products shall not count towards the basket spend – first stage baby milk, postage stamps, lottery purchases, gift cards and vouchers, phone cards, in store concessions, PayPoint, cigarettes, tobacco and vapes, saving stamps, newspapers, carrier bags, mobile phone top-ups and prescription medicines.

4. Prize:

a) The Prize shall be provided by Element London Ltd (“Element”), company number: 07073848, with registered office at Unit 9 Featherbed Court, Mixbury, Brackley, England, NN13 5RN on behalf of Universal Pictures Limited (00859283) whose registered address is at Central St. Giles, St. Giles High Street, London, WC2H 8NU.

b) The Prize is a holiday to Norway for 2 adults and 2 children under 16 years old and shall include:

i. Economy roundtrip flights from London Gatwick or London Heathrow (inclusive of all applicable airport taxes, fees and duties) to Tromsø, Norway. Flights may be indirect flight itinerary will be selected by Element at their sole discretion;

ii. Accommodation in Tromsø for 3 nights and based on a quadruple occupancy hotel room, which shall be booked by Element at their sole discretion;

iii. A Northern Lights adventure (6-8 hour activity) to include: professional guide, transport to/from activity, snacks and refreshments. Visibility of the Northern Lights is not guaranteed;

iv. A return cable car ride, including return shuttle transfers to cable cars; and

v. Dinner at Rooftop Restaurant which is provided up to the value of £300 incl. gratuity.

c) Please note that the prize package does not include meals, gratuities, incidentals, fuel, drinks, excursions, attractions, treatments, visas, personal expenses or any other expenditure beyond those outlined above (“Additional Expenses”). Such Additional Expenses shall be the responsibility of the Winner.

d) All elements of the prize package are subject to availability. If unavailable, experiences and items of a similar nature and value may be offered at Element’s discretion.

e) All elements of the prize package must be taken at the same time. Prize is non-refundable and non-transferable and cannot be exchanged for cash. Once booked, the prize cannot be amended or cancelled.

f) A valid credit or debit card will be required for security deposit purposes when checking into accommodation. Winners are responsible for ensuring they have appropriate travel insurance, travel documents and visas to meet travel requirements.

g) Winners must contact Element with three preferred travel dates in three separate months no later than six weeks prior to departure. The prize cannot be taken from 21st December – 4th January, or over public holidays in the departure or arrival country.

5. Eligibility:

Promotion is open to UK residents who are Co-op Group Members aged 18 and over. Temporary membership card holders and employees involved in the creation of the prize draw are excluded.

6. Winner Selection and Notification:

a) There will be 1 winner which will be drawn at random within 25 days of the end of the Promotion Period by Co-operative Group using a randomised computer generator.

b) Winners will be notified by Stretch Communications Ltd. on behalf of the Promoter via coopwinners@weticketit.com to the email address linked to the winner’s Co-op Membership account within 25 days of the winners being selected. If a winner doesn’t respond and provide any required details within 5 days of being notified, the prize will be forfeited and another winner will be picked at random. The Promoter accepts no liability for incorrect details being entered for the winners Co-op Membership account. Winner details will then be passed to Element to begin fulfilment.

c) Winners’ names and counties of residence can be requested from competitionsupport@coop.co.uk no earlier than 4 weeks or later than 6 weeks of the winners being drawn.

7. Disqualification, Cancellation or Changes:

a) We can:

i. reject any entry, withhold any prize and disqualify you from the Promotion if we suspect non-compliance with these terms, fraud, cheating or dishonesty; ii. withdraw or cancel the Promotion without prior notice and without liability to any other party if it is necessary to do so; and iii. amend these terms and conditions at any time with updated terms and conditions being found at www.coop.co.uk/terms/memberprizes.

8. Decision of the Promoter: If there is any dispute about the receipt or validity of any entry or other aspect of the Promotion, our decision is final and binding and no correspondence will be entered into. We reserve the right to cancel or amend the Promotion due to circumstances beyond our control.

9. Personal Information: We, members of the Co-op Group and any third-party agencies acting on Co-op’s behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and any other applicable data privacy laws and will only use your personal information for the purposes of administering this Promotion or for promotional purposes. To find out more about your rights, please see our Privacy Notice www.coop.co.uk/terms/privacy-notice.

10. Limitation of Liability: All conditions, warranties and representations expressed or implied by law are otherwise in connection with any aspect of this Promotion are excluded to the fullest extent permitted by law and the Promoter shall have no liability whatsoever or howsoever arising out of or in connection with any loss, damage or injury suffered as a direct result of the provision or use of the Prize or this Promotion or for any act or omission of any third-party. We make no attempt to exclude or limit liability for fraud, death or personal injury arising as a result of our negligence.

11. Relevant Law and General: These terms and conditions are governed by the law of England and you submit to the jurisdiction of the English courts if any dispute arises.