Get discount off selected Co-op products

Entry instructions are deemed to form part of the Terms and Conditions. By entering this promotion all participants will be deemed to have accepted and be bound by the Terms and Conditions and to their details being communicated to the Promoter’s representatives so that the Promoter or its representatives can contact the participant in connection with the promotion (as necessary). By entering this promotion, you are also agreeing to see the marketing content included in this game. Please retain a copy for your information.

1. PROMOTER: This promotion is operated by Co-operative Group Food Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014, Registered No 26715R with registered office at 1 Angel Square, Manchester, M60 0AG. References to ‘we’, ‘us’ or ‘our’ in these terms and conditions are references to the Promoter.

Co-op Insurance is a trading name of Co-op Insurance Services Limited, registered in England and Wales with registration number 4390. Registered office: 1 Angel Square, Manchester, M60 0AG. Co-op Insurance Services Limited is authorised and regulated by the Financial Conduct Authority under register number 779364.

Co-op Funeralcare is a trading name of Co-op Funeral Plans Limited, who provide and sell Co-op funeral plans, Co-op Funeral Plans Limited is authorised and regulated by the Financial Conduct Authority. Firm reference Number 962119. Excl. Northern Ireland.

2. OPENING AND CLOSING DATE: This promotion runs from 09:01 17 November 2025 to 23:59 23 November 2025 (the “Promotional Period”). Any submissions made before the opening date or after the closing date will not be valid and will not be entered into this promotion.

3. ELIGIBILITY: This promotion is only open to Co-op Group Members and employee members of Co-operative Group Limited only who access the Co-op App during the Promotional Period and take part in the game to win the Discount Offer. One entry per member. UK residents only. Internet access required. Temporary Membership cardholders are excluded from this promotion. This promotion is not available at independent societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some Co-op Live concession stores, Co-op franchise stores or in non-Co-op branded stores (such as Nisa).

4. HOW TO ENTER: To receive the Discount Offer, Members must enter by clicking on the discover tab in the Co-op App during the promotional period and click the link to continue to the game. Members can only play once during the Promotional Period. Once the game has opened, members must follow the instructions to complete the game or Members can click the skip button to automatically reveal their Discount Offer.

5. THE DISCOUNT OFFER: A maximum of 1 Discount Offer will be given to each entrant, which includes a discount offer of 50p off selected Co-op products, when purchased in a Co-operative Group Food Limited store. The Discount Offer will automatically be added to the member’s membership wallet in the Co-op App after the game has been played.

The selected Co-op products applicable to the Discount Offer are listed in Clause 17 (CO-OP PRODUCTS LIST) and are subject to availability.

Any Discount Offers are non-transferable, are not exchangeable and no cash alternative will be given. Discount Offers are provided at our discretion, and we may substitute or change them for an offer of an equivalent or greater value if circumstances beyond our control make it necessary to do so. We accept no responsibility for any Discount Offers that are unused by their expiry date.

Discount Offer is linked to Co-op Group member’s valid membership card – if a new membership card is received once the Discount Offer has been uploaded to the member’s previous membership card, the Discount will not be accessible.

6. REDEEMING THE DISCOUNT OFFER: When a member completes the game, the Discount Offer received will be automatically added to the member’s valid membership card and be visible on the wallet tab in the Co-op App. Once the Discount Offer has been added to a membership card, it will remain valid until 23:59 on 30 November 2025, thereafter it will expire.

To redeem the Discount Offer, members must scan their membership card at the till in a Co-operative Group Food Limited store and scan one of the participating products listed in Clause 17 (The Discount Offer) as part of a qualifying transaction.

The Discount Offer can only be used once and cannot be used in conjunction with any other promotional offers for money off total spend e.g. £1 off £10 or £1 off.

You cannot spend your Discount Offer with the following retailers, even though they may sell Co-op branded products: independent co-operatives, including Central England, Chelmsford Star, Southern and Midcounties; NISA or; franchise stores; at the Co-op Live arena; any other non-Co-op branded retailers.

The Discount Offer cannot be used on purchases made online, at shop.coop.co.uk, or on delivery partner sites (such as Uber Eats).

We only accept the original Discount Offer. We reserve the right to stop anyone from using the Discount Offer if we suspect that they’ve done something fraudulent or if we think that they’re in breach of these T&Cs or being dishonest.

For any issues with reward redemption, please contact our Customer Support team on freephone 0800 023 4708 (calls are free from mobile and landlines, please note calls are recorded for training purposes) or complete the customer contact form using the following link https://coop.co.uk/contact-us

7. DECISIONS OF THE PROMOTER: If there is any dispute about the receipt or validity of any coupon or any other aspect of the promotion, this will be decided by us. Our decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it. We are not responsible for any third-party acts or omissions. We reserve the right to cancel or amend this promotion due to events or circumstances arising beyond our control.

8. AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions and your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communications, including advertising or promotional materials.

9. DISQUALIFICATION: We reserve the right to withhold any Discount Offer or disqualify you from the promotion if we reasonably suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty, without limitation, through the manipulation of codes, multiple computer-generated submissions, or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the Promoter’s opinion. Submissions must be made personally. Submissions made through agents/third-parties, bulk submissions or automated submissions are invalid.

10. NO RESPONSIBILITY FOR SUBMISSIONS NOT RECEIVED: The Promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed submissions and such attempts will be void. The Promoter cannot guarantee uninterrupted or secure access to the game. We accept no responsibility for any submissions not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network, or server failure of any kind whether or not such failure is within the control of the Promoter or its agents. Proof of playing the game is not proof of receipt of entry.

11. USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: By entering this promotion, you agree to us collecting and using your personal data. We, and any third-party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws. We and other members of the Co-operative Group will only use your information for the purposes of administering this promotion. To find out more about your rights please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice.

12. CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

13. CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at www.coop.co.uk/terms/novembergame2025. It is your responsibility to keep up to date with any such changes.

14. LIMITATION OF LIABILITY: We exclude all conditions, warranties and representations express or implied by law or otherwise in connection with the Discount Offer and the promotion. We shall be under no liability whatsoever or howsoever arising in connection with any loss, damage or injury, directly or indirectly occurring as a result of the provision of, or use of, the Discount Offer. We make no attempt to exclude or limit our liability for death or personal injury arising as a result of negligence.

15. RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England, and you agree to submit to the exclusive jurisdiction of the English courts if any dispute arises.

16. GENERAL: The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the event will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence

17. CO-OP PRODUCTS LIST: The selected Co-op products applicable to the discount offer are: