Summer Email Game Terms and Conditions

1. These terms and conditions set out the rules of this promotion. By entering the promotion, you agree to these rules. We may update these rules at any time, and the latest version will be available at coop.co.uk/terms/summeremailgame. It’s your responsibility to check for any changes.

2. Promoter: Co-operative Group Limited (525R), registered address: 1 Angel Square, Manchester, M60 0AG. Reference to ‘Co-op’, ‘we’, ‘us’, or ‘our’ means the Promoter.  

3. Opening and closing dates: The promotion runs from 10:00 27 August to 23:59 3 September 2026 (Promotional Period). Any entries made outside of the Promotional Period will not be valid and will not be entered into this promotion. The digital offer will be valid from whenever the game is played to 23:59 10 September 2026.

4. Who can enter: This promotion is open to UK residents, who are Co-op Group Members of Co-operative Group Limited that access the Scratch to reveal game link via their member email with the subject line ‘Open to reveal your exclusive saving on your next shop’, sent 27 August 2026, during the Promotional Period and take part in the game. Internet access required. Temporary Membership cardholders are excluded from this promotion.

5. How to enter: To receive their digital offer members must,

a) Access the game via their member email during the Promotional Periods as stated in clause 3,

b) Play the game to reveal their digital offer amount (The Digital Offer),

Members can only play once during the Promotional Period.

6. The Digital Offer: The digital offer will be £2 off when you spend £20.

6.1 The digital offer is linked to Co-op member’s valid membership card – if a new membership card is received after the digital offer has been uploaded to the member’s membership card, the discount will not be accessible. 

6.2 The digital offer will be available on the member’s Co-op Membership Card via the Co-op App or by signing in at www.coop.co.uk/offers, and will remain valid until 23:59 10 September 2026, thereafter the digital offer will expire. The digital offer can only be used once.  

6.3 Digital offers are non-transferable, are not exchangeable and no cash alternative will be given. We accept no responsibility for any digital offers that are unused by their expiry date.  

6.4 The digital offer cannot be used on purchases made on delivery partner sites (such as Uber Eats), or on fuel, first stage baby milk, postage stamps, saving schemes, lottery purchases, gift cards and vouchers, phone cards, in-store concessions, PayPoint, newspaper deliveries, mobile phone top ups, saving stamps, prescription medicines, carrier bags, or cigarettes, vapes and tobacco.  

6.5 The digital offer is subject to Minimum Unit Pricing (MUP). Where the digital offer would reduce alcohol below MUP, we reserve the right to revoke the use of the digital offer on the transaction. If the digital offer is used in conjunction with any other discounts, the alcohol will only be discounted by whichever reduces the price of the alcohol furthest, without reducing the alcohol below the MUP.  

7. Redeeming the Digital Offer: To redeem the digital offer, members must scan their membership card/App at the till in a Co-operative Group Food or sign in to shop.coop.co.uk

7.1 Members must spend at least the value of the qualifying amount offer for the offer to be redeemed (e.g. spend at least £20 to get £2 off). 

7.2 The digital offer cannot be used in conjunction with other offers for money off total spend e.g. £1 off £10 or £1 off.  

7.3 The digital offer cannot be spent with the following retailers, even though they may sell Co-op branded products: independent co-operatives, including Central England, Chelmsford Star, Southern and Midcounties; NISA or; franchise stores; at the Co-op Live arena; any other non-Co-op branded retailers.

7.4 For any issues with reward redemption, please contact our Customer Support team on 0330 041 7737 or complete the customer contact form using the following link https://www.coop.co.uk/contact-us.

8. How we use your information: We, our other Co-op businesses and trusted third-party agencies may collect and use your personal information. We do this in line with the Data Protection Act 2018 and other privacy laws. We will only use your information to administer this promotion and for promotional purposes. To find out more about how we use your data and your rights, please see our Privacy Notice at www.coop.co.uk/terms/privacy-notice.

9. General

a) You must enter the promotion yourself. Entries made by someone else, in bulk, or by an automated process are not allowed.

b) We’re not responsible if we don’t receive your entry, or if it arrives late, because of any technical problems. This could be issues with computers, software, the internet, servers, or networks. Sending your entry doesn’t guarantee that we have received it.

c) We can refuse your entry or decide not to give you a digital offer if we believe you’ve broken these rules or acted dishonestly.

d) You can’t swap the digital offer, give it to someone else, or exchange it for cash. If the digital offer is no longer available for reasons we can’t control, we’ll replace it with a similar offer of the same or higher value

e) We may change, pause or cancel this promotion any time if we need to.

f) We’re not responsible if you experience any loss or damage connected to the digital offer or the promotion, unless the law says we must be — for example, if something happens because of our negligence or if we act dishonestly.

g) This promotion and these rules follow English law. If there’s any disagreement, it will be dealt with by the English courts.