Loans complaints
Our partner ClearScore will be your direct point of contact for assistance and support throughout the complaints process.
Contact details
Call us
| Day | Opening hours |
|---|---|
| Monday | 8.30am to 7.00pm |
| Tuesday | 8.30am to 7.00pm |
| Wednesday | 8.30am to 7.00pm |
| Thursday | 8.30am to 7.00pm |
| Friday | 9.00am to 3.30pm |
| Saturday | Closed |
| Sunday | Closed |
Write
ClearScore Complaints
Dakota House
Concord Business Park
Wythenshawe
Manchester
M22 0RR
Complaints process
If you are unhappy about the products and services, ClearScore want to know about it to see how they can make things right. In most situations, ClearScore will be able to solve things right away. But sometimes they will need to handle matters using their complaints process.
There may be instances when ClearScore needs more time to fully investigate your complaint. If this happens, ClearScore will let you know if there are any delays and the reasons for this.
If ClearScore have already sent you a final response, or it’s been more than eight weeks since you first made your complaint, you can ask the Financial Ombudsman Service to investigate this for you.
Financial Ombudsman Service (FOS)
The FOS is a free and independent service. They may be able to review your complaint if ClearScore have been unable to resolve matters for you.
You can find out more about the FOS and their services using the details below:
- Website - financial-ombudsman.org.uk
- Phone - 0800 023 4567
- Write - Financial Ombudsman Service, Exchange Tower, London, E14 9SR
For secured loans Co-op Insurance Services Limited acts as an introducer to Clearscore. We are not the mortgage intermediary or lender. Co-op Insurance receives commission from ClearScore if you take out a secured loan. The amount of commission is a percentage of the overall amount you borrow.
For unsecured loans Co-op Insurance Services Limited acts as a Credit Broker not a Lender. If you take out an unsecured loan or are introduced to a third-party provider, we will receive a fixed percentage commission from Aro.
This will not impact the amount you pay back. Lenders terms and conditions apply. UK residents 18 and over.