Windscreen claims
Windscreen claims are handled by Auto Windscreens.
If your windscreen is damaged, and you have comprehensive cover, we can arrange for repair or replacement. Windscreen cover includes all windows in the vehicle, including the sunroof but not panoramic roof glass panels.
Windscreen claims do not affect your no claims bonus.
For panoramic roof glass or if more than just your windscreen is damaged, you'll need to make a full claim.
Excess and repair cost
Excess is the amount you pay towards the overall cost of a claim. Your excess cost is confirmed on your insurance schedule.
| Excess cost | Replacement excess | Repair excess |
|---|---|---|
| Car | up to £100 | No excess |
| Young driver | £75 | No excess |
| Van | £100 | No excess |
| Ecoinsurance | £100 | £25 |
| Essentials | £100 | £25 |
For work done by Auto Windscreens, we will pay the cost of repair or replacement (excluding the excess) up to a maximum of the vehicle's market value.
If you use another windscreen specialist, the same excesses apply. There is an upper limit of £150 for the claim. If you do this you need to seek permission before making any commitment. Email windscreen@markerstudy.com with a copy of the estimate for approval.
Types of damage
If your windscreen is only chipped, it can usually be repaired which is quicker and cheaper. However, if the glass is cracked or smashed, it needs to be replaced.
It is important to repair chips as soon as possible. The longer it is left the higher the chances of it spreading and needing a replacement windscreen.
If you've repaired chips on your windscreen more than 8 times you will need a complete replacement.
Contact Auto Windscreen to make a claim
For windscreen claims, there's no need to contact Co-op as Auto Windscreens will handle everything.