Cancelling your life insurance policy

Our life insurance is arranged by Legal & General (L&G).

You can cancel your life insurance policy at any time. But if you would like to discuss ways to manage or change your cover, you can call L&G. Please note that changes to your policy can result in less cover.

Life insurance gives your loved ones some financial security if you die. It could also pay out if you have a terminal illness and your life expectancy is less than 12 months. Cancelling your policy means a claim cannot be made.

How to cancel

From the date you receive your welcome letter, you will have 30 days to contact L&G if you decide not to continue with the policy.

If you cancel within this period, L&G will refund any payments you have already made. After 30 days, you will not get a refund if you pay monthly.

If you pay annually, you will get a proportionate refund of the annual cost.

Each policyholder will need to give L&G authority to cancel the policy. When doing so, you will need to provide:

• your policy number
• your name and address
• your date of birth

If you took out a policy after 11 December 2023 and it has been active for less than 6 months, then your £100 gift offer will not be eligible.

Deceased policyholder

If the policyholder has died, you will be able to make a claim. Find out how to make a claim.

Or you can write to L&G. Your letter should include the policy number and the name and contact details of the person to receive any refund due.

Co-op Members

For Co-op Members, cancelling your policy does not mean losing your Co-op Membership. You will stay a Co-op Member unless you decide to cancel your Membership.

Contact details to cancel your policy

If you still want to cancel, you can call L&G or do so online via My Account.