Renewing your pet insurance policy
Does my policy automatically renew?
Your renewal invite will confirm whether your policy is set to automatically renew. We will typically send you a renewal invitation at least 3 weeks before your renewal date.
You can also find this on your confirmation letter by logging into your account. If you have not signed up yet, you can register for an account using the details on your policy.
Through your online account, you can view and download your policy documents, check your details and make a claim.
Contact us about your renewal
If your policy is not set to renew automatically, you can renew it by contacting us by phone or email.
When calling, you will need to provide:
- your policy number
- your name and address
- your date of birth
Only the policyholder can renew the policy. If you want someone else to do it, you must contact us to give them permission.
Call
| Day | Opening hours |
|---|---|
| Monday | 8.00am to 8.00pm |
| Tuesday | 8.00am to 8.00pm |
| Wednesday | 8.00am to 8.00pm |
| Thursday | 8.00am to 8.00pm |
| Friday | 8.00am to 8.00pm |
| Saturday | 9.00am to 2.00pm |
| Sunday | Closed |
Answering your renewal questions
Pet insurance is offered through Co‑op Insurance Services and administered by Insurance Factory Limited.
Co-op Insurance policies are administered by Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register number 306164, a company registered in England and Wales under company number 02982445 with registered office: 45 Westerham Road, Bessels Green, Sevenoaks, TN13 2QB. Insurance Factory Limited is part of the Markerstudy Group of companies. Co-op Insurance and the Co-op logo are registered trademarks of Co-operative Group Limited or its affiliates and are used under licence by Insurance Factory Limited.
Calls are charged at local rates from landline and mobiles. If your phone has inclusive minutes these calls are normally included.
Co-op Insurance Services Limited will receive a percentage commission from your insurance payments.