Additional support
If you need extra support when arranging a funeral or buying a funeral plan, we've put together a list of services that could help.
Additional support
If you need extra support when arranging a funeral or buying a funeral plan, we've put together a list of services that could help.
At Co-op Funeralcare, we'll always be here to help whenever you need us. Please contact us if you need extra support when arranging a funeral or buying a pre-paid funeral plan.
You might need extra support for any number of reasons. It could be because:
- someone close to you has died and you're feeling overwhelmed. We’ll do what we can to help you through this difficult time
- you're paying for a funeral plan in monthly payments and you’re having trouble paying. Please tell us as soon as possible to see if we can help
- you need us to explain any words or phrases you don’t understand
- you need a translator as English is not your first language
- you have hearing loss
- you have a visual impairment
- you'd like your documents in another format such as large print, braille (where available), pdf or email
- you have a terminal illness and you're not sure what options there are for planning your funeral
Contact us
If you'd like to speak with someone face to face, you can make an appointment to visit one of our funeral homes and our team can answer any questions you have. Use our funeral home finder for the details of your local Co-op funeral home.
You can also speak with our customer care team by calling 0808 303 2076.
If you would prefer to contact us online, please complete our general enquiries form.
Telling us about your situation will not stop you buying a plan or affect its price.
Charities and organisations
Our funeral directors are always here to help, but if you'd prefer to talk to an organisation that can support your individual needs, then you can find more help by contacting the charities and services listed here.
Macmillan Cancer Support provide emotional, practical, physical, and financial support for people living with cancer and their loved ones.
Marie Curie offer care and support at the end of a person's life.
Age UK provide support, companionship and advice for older people.
Dementia UK have specialist nurses who work alongside families and help the person with dementia stay independent for longer.
Mind is a leading mental health charity. It provides advice and support to empower anyone experiencing a mental health problem.
SAMH works with adults and young people across Scotland, proving mental health support.
Inspire work together with people living with mental ill health, intellectual disability, autism and addictions to help improve their abilities.
Cruse Bereavement Support offer personalised bereavement support and advice.
Our bereavement support page lists some of the charities and other organisations that can offer advice if you need help after a bereavement.
You can also visit Co-operate to find help and support groups in your local area.
Citizens Advice offer online free advice on a range of topics, including debt and money, family, health, and consumer issues.
Contact Carers UK for advice, information, and support for carers.
RNID offer free confidential and impartial information and support if you’re deaf, have hearing loss or tinnitus.
The BDA is the UK's leading membership organisation and registered charity led by Deaf people, for Deaf people.
We've worked with Deafway to create British Sign Language videos to help you arrange a funeral.
RNIB is committed to helping blind and partially sighted people.
The Partially Sighted Society provides information, advice, training, magnifiers and electronic low vision aids and clear print material for anybody with a visual impairment to help them to make the best use of their remaining sight.