How we care for you
When you arrange a funeral with us we will listen to you, guide you and give enough time to make decisions about the funeral. When we bring your child into our care, our funeral arrangers will take your wishes into consideration and will always look after them in a dignified and respectable way.

Our children's funeral services are free
If the funeral is for a baby lost in pregnancy or a child below the age of 18 years old, our funeral services are free.
Our free services include:
- bringing them into our care and looking after them until the funeral
- our colleagues' time and experience through the arrangement and on the day of the funeral
- a choice of coffin
- embalming, if requested
- a hearse to take them to the funeral
- a limousine for family and friends
- use of our service room
You will not have to pay the cremation or burial fee, although some local authorities might ask you to pay and then claim the cost back. Our funeral directors will know what you have to do in your local area and will help you.
There are some things you might choose to pay for, including:
- flowers
- a non-standard hearse, for example a horse and carriage
- a non-standard coffin, for example a picture coffin
- a headstone
Speak to your funeral director to find out more about costs in your area.

Baby funerals
If you need to arrange a funeral for a still born baby or one younger than 24 weeks gestation, we can work with you and the hospital to make this possible. We understand how important this can be for some parents experiencing baby loss, and we will support you to make whatever funeral choices feel right.