Co-op Funeral Plans Limited is authorised and regulated by the Financial Conduct Authority to sell and manage funeral plans.
Why choose Co-op Funeralcare?
Supporting your family
A funeral plan means your family won’t have to worry about arranging and paying for your funeral. Our experienced funeral arrangers will help them with everything.
Local expertise
We have more than 800 funeral homes in the heart of communities across Great Britain, so you’ll have peace of mind we can plan and carry out your funeral.
Your money is safe
You can be confident that your money is safe. Your money is protected and your funeral will be provided when the time comes.
We have history
Co-op Funeralcare have been arranging funerals for more than 100 years. We have local roots, expertise, experience.
We offer a choice of 5 award-winning funeral plans, so you can choose the one that’s right for you and your budget. Our brochure explains in detail what is and isn’t included in each plan, as well as the different payment options available.
A pre-paid funeral plan is an easy way to arrange and pay for your funeral in advance. It means whoever arranges your funeral knows everything is taken care of, giving you extra peace-of-mind. You can also choose how you want to be remembered.
If you want to buy a plan for someone else, you will need appropriate authority to act on their behalf, for example power of attorney. You cannot buy a plan for someone else online, you will need to call us on 0808 303 2076 or visit a funeral home.
A funeral plan might not be right if you think you need to arrange a funeral for someone soon. Or if you’re terminally ill and want to make plans for your own funeral.
Our funeral arrangers can help you record your wishes and make plans without buying a funeral plan if you need to arrange a funeral within the next 3 months.
How our funeral plans work
1
Choose and buy the right funeral plan for you.
2
We send out your pack that includes a plan summary, two 'care cards', a funeral wishes form and our terms and conditions.
3
If you choose a 'nominated person' they will also receive a copy of your plan.
4
You can fill in the funeral wishes form, return it to us and we will keep it safe.
5
Give a 'care card', that has your name and plan number on, to whoever is most likely to arrange your funeral.
6
When you die, they contact Co-op and we help them arrange everything.
Co-op Members save up to £125 on their funeral plans
Co-op Members get exclusive member prices when they buy a funeral plan with us. They help us support local communities, too.
Members save:
£25 on a Direct Cremation Plan
£75 on a Simple Plan
£125 on Bronze, Silver and Gold funeral plans
Our Members also save money across Co-op food stores, legal services and insurance.
To make sure your money is safe and always protected, after deducting the administration fee, we invest the remaining amount required to pay for your funeral into an individual whole of life insurance policy with The Royal London Mutual Insurance Society Limited (“Royal London”).
In the unlikely event that our business fails, we would seek to make arrangements with another funeral plan provider to transfer your plan to make sure that your funeral can still be provided when you die on the same terms as the plan you have bought from us. However, if this is not possible, you (or your next of kin if you have died) will have a legal right to claim your monies back from Royal London direct. As such, by purchasing this funeral plan, you consent to your funeral plan being transferred to another funeral plan provider on the same terms in the event that our business fails.
If a transfer of your plan to another provider or return of your monies is not possible, you may be entitled to compensation under the Financial Services Compensation Scheme (“FSCS”). Further information about the FSCS compensation scheme arrangement is available at www.fscs.org.uk, by emailing enquiries@fscs.org.uk or by phoning the FSCS on 0800 678 1100 or 0207 741 4100.
If you choose to pay in full or you are paying by monthly payments over 6 or 12 months and cancel within 30 days of purchasing your plan, we’ll provide a full refund of all payments made (including any deposit). If you cancel after 30 days, we’ll refund the payments you’ve made (including any deposit) but deduct our £125 cancellation fee.
If you choose to pay by monthly instalments and you cancel within 12 months of purchasing your plan, we’ll provide a full refund of all payments made (including any deposit). If you cancel after 12 months, we’ll refund the payments you’ve made (including any deposit) but deduct our £125 cancellation fee.
If spreading the cost over 6 or 12 months, the person arranging your funeral will need to pay the balance so that our funeral director can deliver your plan, or the plan can be cancelled, and we will return your payments.
If paying in monthly instalments and you die after 12 months, as long as your payments are up to date, we won’t collect the outstanding balance on your plan and our funeral director can deliver your plan. However, if your payments are not up to date, the person arranging your funeral will need to pay those missing payments before the funeral can be provided.
If you die within 12 months of purchasing your plan (and your death wasn’t an accident) and your payments are up to date, the person arranging your funeral can choose to pay the balance so that we can provide your funeral; or they can choose not to pay the balance and we’ll cancel your plan and return your payments.
If you die within 12 months and your death was as a result of an accident, we will provide your funeral. However, if your payments are not up to date, the person arranging your funeral will need to pay those missing payments before the funeral can be provided.