Keeping your pets calm at Christmas

Dog in Christmas jumper

The festive season can be filled with fun memories, but for our pets it can be a stressful time where their home is full of new people and sounds.

If you're planning on taking them to see family or friends, they'll be in unfamiliar surroundings too. This can lead to them behaving in ways they wouldn’t normally.

We’ve asked vets Dr Rachel Sant, Dr Sue Dorey and clinical animal behaviourist Rachel Rodgers from FirstVet for their advice on keeping your dogs and cats relaxed this Christmas.

For dogs

A safe space

Christmas is an exceptionally stressful time for dogs. We often forget this with all the excitement going on. We recommend prepping a safe place for them in advance.

A den or crate is an ideal place for your dog to relax. This should be something you put up early and help them to enjoy using high value treats, long lasting chews or enrichment items like Kongs or Lickimats.

Make it cosy with nice bedding and even consider covering it with a blanket to help it muffle out sounds and block out the flashes from fireworks.

Always tell visitors, especially children, that if the dog is in their den they should be left alone. No one should touch them, mess with them or get into the den or bed with the dog.

Coach the kids

Young children are the most likely group to get bitten by dogs. This is often because they do not read a dog's body language, but also as they can be very excitable at this time of the year which dogs find hard to understand.

Consider using free resources such as the colouring in sheets from Dogs Trust and KAD (Kids Around Dogs) to help children understand how to behave around dogs. Most of all, never leave a dog and a child unattended.

Give dogs a break

Many dogs struggle with trigger stacking over the festive period. From Christmas crackers to fireworks, they're exposed to lots of stressful events and all of these things build up.

Help them out by giving them lots of enrichment items or a nice long walk where they can sniff and relax. This gives them time away from a hectic home and will encourage them to have a nap.

In general, don’t forget your dog’s walks! The weather may be rubbish and you may be busy, but keeping their routine as normal as possible will help to lower their stress levels and reduce the chance of any incidents.

Manage expectations

Make Christmas easier for your dog. Don’t leave food in locations where they could steal it. If you have a table of food prepared, then keep the door shut or use a doggy stopper to prevent them from accessing the room.

If you have done enrichment in the past where your dog was allowed to rip up cardboard boxes, then don’t leave presents in boxes under the tree. It is unfair to expect them to understand the difference between what they can play with and what they can’t.

Swap not steal

If your dog does take something they should not have, whether it is food or a present, then always swap not steal. If your dog has stolen something, the chances are they think it is high value.

If you just try to snatch it off them, they may escalate their behaviour up the ladder of communication by freezing, growling, snapping or biting.

Instead, go to the fridge and get some ham or cheese. Place small bits of it down to the side of your dog. When they come to take this exciting new treat, feed them a few more and then calmly collect the item they have stolen.

For cats

A quiet place

As well as lots of shiny decor, new foods and strange plants, general noise levels often increase during end of year festivities. Depending on your cat's personality, having a home full of people can heighten their stress levels.

Whether its children enjoying themselves or older people with deeper voices and walking frames, these unfamiliar noises are difficult for cats to understand, especially if they usually enjoy a peaceful, calm and solitary life.

Make sure your cat has a quiet place to retreat to and don’t shut them in a room with everyone. Use comfy bedding for them to curl up in and move their food and water into the safe space. An extra litter tray nearby will be appreciated too.

Be mindful

Avoid noisy party poppers and resist the temptation to buy fragrant candles as cats don’t like lots of strong smells in their environment. Many don’t enjoy being dressed up either, so don’t add to their stress by putting them in costume.

Other ideas to help ease your cat into the festive season are aids like Feliway plug-in diffusers, which release relaxing pheromones into the room. Zylkene capsules can also make them feel calmer.

If you’re looking for more ways to take care of your pet, thinking about insurance is a good place to start. Check out our pet insurance page to get a quote for your furry friend.

Every policy provides unlimited online consultations with a vet 24/7/365 via FirstVet. Just download the app from Google Play or the App Store, connect to the internet and get started.

Cat and dog running in a field
5%off

Pet insurance offers

If you are a Co-op Member, you get 5% off Co-op Pet Insurance in your first year. Customers who are members also get 10% off all pet products in-store.

In-store discount added up to 14 days after policy starts and ends 21 September 2027. Terms and conditions apply. Policy discount subject to minimum yearly prices. Offers could be changed or withdrawn at any time.

Pet in-store 10% discount terms and conditions

The offer

Co-op Group Members with an active Co-op Pet Insurance policy get 10% off on pet products. This includes pet food, treats, and accessories in Co-op Group Food stores.

Promoter

This offer is run by Co-op Insurance, which is a trading name of Co-op Insurance Services Limited. Co-op Insurance Services Limited is registered in England and Wales (company number 4390). The registered office is 1 Angel Square, Manchester, M60 0AG. It’s authorised and regulated by the Financial Conduct Authority (register number 779364). Opening and closing dates

The offer will be available from 19 March 2026 and will run until 21 September 2027.

Eligibility

This offer is available to Co-op Group Members, aged 18+ who are UK residents and have an active Co-op Pet Insurance policy. This includes policies bought through comparison or cashback websites. Customers with temporary Membership cards are excluded. £1 joining fee applies for new members.

Member data matching criteria

To match you as a Co-op Member, the details on your Co-op Pet Insurance policy must be the same as the details on your Co-op Membership account. Co-op will not be liable for any incorrect details on the Membership account. We will check who qualifies for the offer using the following details you gave when you took out your policy:

  • your surname
  • your first initial of your first name
  • your postcode
  • your date of birth

You can update your Co-op Membership account details online.

Receiving the discount

We'll add the discount to your Co-op Membership account within 14 days after matching it with your pet insurance policy. The discount will not show in the Co-op app, but it will be on the till screen or your receipt as ‘Pet Insurance Offer’.

Applying the discount

The discount offer is only available in Co-op Food Stores. This discount offer is not available in any independent co-operative societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some and concessions (such as Co-op Live) or in non-Co-op branded stores (such as Nisa) or online or on any delivery platforms.

To apply the discount the Co-op Member must:

  • purchase any pet product (petfood, treats or accessories) in a Co-op Food Store
  • scan your Co-op membership card/app at the till
  • the 10% will then automatically be taken off the balance

This discount can be used in conjunction with other discounts or promotions, no change will be given if the combined discounts exceed the purchase amount.

A maximum of 50 pet products can be purchased in a single transaction when using this discount.

No refunds will be given for any discount value on any purchases made before the discount has been applied to the matching Membership account.

Removal of discount

You will lose the discount if your Co-op Pet Insurance policy is cancelled or not renewed. You will also lose it if you close your Co-op Membership account before the discount end date.

Lost or damaged membership card

If your Co-op Membership card is lost or damaged, you can order a new card. When a new Membership card is received during the offer period, the discount will be applied within 14 of you receiving your new card.

Decision of the promoter

If there’s a dispute with the promotion, the promoter will make the final decision.

Disqualification

We may cancel this offer or your pet insurance policy if we think you’ve broken the rules or acted dishonestly. This includes buying discounted pet products to sell them on.

Cancellation or withdrawal of promotion

We may change or withdraw this offer at any time, without telling you in advance. We won’t be held responsible if we need to do this.

Use of personal information to administer promotion

We, other members of The Co-operative Group, and third-party agencies working for us may collect your personal information. This will be done in line with the Data Protection Act 2018 and any other data privacy laws that apply. To find out more about your rights please see our Privacy Notice.

Changes to these terms and conditions

We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at coop.co.uk/insurance/about-us/our-promotions/pet-instore-member-offer

It is your responsibility to keep up to date with any such changes.

Limitation of liability

We are not responsible for any loss, damage or injury linked to this offer or promotion, as far as the law allows. This includes anything that happens when you use the offer or take part in the promotion. We don’t limit our responsibility for personal injury or death due to negligence

Relevant law

This promotion is run under the laws of England. Any legal matters will be handled by the English courts.

General

The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the offer will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.

This offer does not change the terms of your Co-op Pet Insurance policy.

All Pet Insurance policies are subject to usual checks, including our standard terms and underwriting rules.

Contact us

For any questions about this offer or discount please contact us.