From old to young: welcoming a new pet after a loss

The silhouette of a cat

Rehoming another cat after a loss can be a difficult decision. Knowing the right time to re-open your heart and your home is something only you can decide.

Diane, mum of Co-op Insurance Content Advisor Vicky Lowry, shares her experience of rescuing 2 younger cats after the passing of her elderly pair, as well as how she has adapted to living with them.

Harry and Boo

Cats have always been part of my family, or so it seems. I was devastated when my 2 old cats died within 9 months of each other.

Boo’s passing was a huge shock at the age of 15 with no prior illness or health concerns, while Harry followed less than a year later at the amazing age of 24.

I found the shift to a cat-less house particularly difficult. They had always been part of our family and their absence seemed even more profound during the pandemic, when I was working from home and spending such a large amount of time within the same 4 walls.

The decision to rehome

Barely a month after Harry had died, I started to look at cats on the Cats Protection website. I decided that we had to have 2 as we had room for them in our house and our hearts.

I spotted a lovely grey tabby and smaller black cat with bright green eyes who needed to be re-homed as a pair. Their names were Bambi and Thumper. I completed a form to request them with information about us, our house and experience with cats.

Before I knew it, I was having a telephone interview with Warrington Cats Protection and breaking the news to my husband about the new additions to our household. Luckily, he was in agreement and fell in love with them very quickly.

We changed their names to Tess and Clawdia in honour of Strictly Come Dancing presenters Tess Daly and Claudia Winkleman, with Clawdia inspired by her namesake’s famous black shiny hair.

Elderly cats to younger ones

The change from elderly cats to younger ones was huge. Clawdia disappeared as soon as we arrived home and emerged from various hiding places throughout the first few days.

In contrast, Tess was immediately at home, sitting on our sofa and laps without too much persuasion. Clawdia’s shyness lasted a few days until she emerged for some food, which we left by a chair to tempt her.

We had to keep them in the house for 3 weeks, so locked the cat flap and put a note on the back door as a reminder. As soon as they could go out, they loved it.

Now they've settled in

Nowadays, Clawdia loves to scramble over the fence into next door’s garden and regularly present us with worms and leaves. Worms are luckily much easier to catch and put back in the garden than the tiny mice that Boo used to bring in!

Tess is also good at catching leaves, and they both love running around in the garden and sitting in the spring sunshine. They are much livelier than their predecessors and have mad half hours charging around the house, up and downstairs.

It’s good to have company while I’m working too as both cats like to relax with me. It can be embarrassing, however, when a Teams meeting is interrupted by one of them (usually Tess) walking past on the keyboard.

I’m sat writing this with Tess on my knee! Clawdia loves sitting on my knees now too. Most nights, we sit and watch TV with a cat curled up cosily.

It’s been an adventure to re-home 2 cats, but we love the additions to our household and wouldn’t be without them, despite the worms and leaves!

Cat and dog running in a field
5%off

Pet insurance offers

If you are a Co-op Member, you get 5% off Co-op Pet Insurance in your first year. Customers who are members also get 10% off all pet products in-store.

In-store discount added up to 14 days after policy starts and ends 21 September 2027. Terms and conditions apply. Policy discount subject to minimum yearly prices. Offers could be changed or withdrawn at any time.

Pet in-store 10% discount terms and conditions

The offer

Co-op Group Members with an active Co-op Pet Insurance policy get 10% off on pet products. This includes pet food, treats, and accessories in Co-op Group Food stores.

Promoter

This offer is run by Co-op Insurance, which is a trading name of Co-op Insurance Services Limited. Co-op Insurance Services Limited is registered in England and Wales (company number 4390). The registered office is 1 Angel Square, Manchester, M60 0AG. It’s authorised and regulated by the Financial Conduct Authority (register number 779364). Opening and closing dates

The offer will be available from 19 March 2026 and will run until 21 September 2027.

Eligibility

This offer is available to Co-op Group Members, aged 18+ who are UK residents and have an active Co-op Pet Insurance policy. This includes policies bought through comparison or cashback websites. Customers with temporary Membership cards are excluded. £1 joining fee applies for new members.

Member data matching criteria

To match you as a Co-op Member, the details on your Co-op Pet Insurance policy must be the same as the details on your Co-op Membership account. Co-op will not be liable for any incorrect details on the Membership account. We will check who qualifies for the offer using the following details you gave when you took out your policy:

  • your surname
  • your first initial of your first name
  • your postcode
  • your date of birth

You can update your Co-op Membership account details online.

Receiving the discount

We'll add the discount to your Co-op Membership account within 14 days after matching it with your pet insurance policy. The discount will not show in the Co-op app, but it will be on the till screen or your receipt as ‘Pet Insurance Offer’.

Applying the discount

The discount offer is only available in Co-op Food Stores. This discount offer is not available in any independent co-operative societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some and concessions (such as Co-op Live) or in non-Co-op branded stores (such as Nisa) or online or on any delivery platforms.

To apply the discount the Co-op Member must:

  • purchase any pet product (petfood, treats or accessories) in a Co-op Food Store
  • scan your Co-op membership card/app at the till
  • the 10% will then automatically be taken off the balance

This discount can be used in conjunction with other discounts or promotions, no change will be given if the combined discounts exceed the purchase amount.

A maximum of 50 pet products can be purchased in a single transaction when using this discount.

No refunds will be given for any discount value on any purchases made before the discount has been applied to the matching Membership account.

Removal of discount

You will lose the discount if your Co-op Pet Insurance policy is cancelled or not renewed. You will also lose it if you close your Co-op Membership account before the discount end date.

Lost or damaged membership card

If your Co-op Membership card is lost or damaged, you can order a new card. When a new Membership card is received during the offer period, the discount will be applied within 14 of you receiving your new card.

Decision of the promoter

If there’s a dispute with the promotion, the promoter will make the final decision.

Disqualification

We may cancel this offer or your pet insurance policy if we think you’ve broken the rules or acted dishonestly. This includes buying discounted pet products to sell them on.

Cancellation or withdrawal of promotion

We may change or withdraw this offer at any time, without telling you in advance. We won’t be held responsible if we need to do this.

Use of personal information to administer promotion

We, other members of The Co-operative Group, and third-party agencies working for us may collect your personal information. This will be done in line with the Data Protection Act 2018 and any other data privacy laws that apply. To find out more about your rights please see our Privacy Notice.

Changes to these terms and conditions

We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at coop.co.uk/insurance/about-us/our-promotions/pet-instore-member-offer

It is your responsibility to keep up to date with any such changes.

Limitation of liability

We are not responsible for any loss, damage or injury linked to this offer or promotion, as far as the law allows. This includes anything that happens when you use the offer or take part in the promotion. We don’t limit our responsibility for personal injury or death due to negligence

Relevant law

This promotion is run under the laws of England. Any legal matters will be handled by the English courts.

General

The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the offer will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.

This offer does not change the terms of your Co-op Pet Insurance policy.

All Pet Insurance policies are subject to usual checks, including our standard terms and underwriting rules.

Contact us

For any questions about this offer or discount please contact us.