Top tips when moving house with pets

Dog sat on chair looking at cardboard boxes

Moving house can be stressful. In fact, a survey by Legal & General revealed that people find it even more stressful than having a child or starting a new job.

While it can be challenging for those doing the moving, it can be equally unnerving for any pets involved. Just think about it; all of a sudden their toys are packed up into boxes and their safe space is filled with heavy-footed removal men. It can be a confusing time.

But don’t fret. With help from the Blue Cross, we look at the best ways to relax pets during a house move.

Moving house with cats

Cat hiding under sofa

While cats may be naturally independent creatures, they are also sticklers for routine. Their days are made up of regimented feeding times and familiar sights, smells and sounds.

As such, any changes to their routine will naturally make them feel on edge. However, there are a few things you can do to facilitate a smooth transition for your cat.

Before the move

Calm your moggy down during a stressful move by putting them in a secure room. Add home comforts like toys and bedding to make them feel at ease.

Doing this will keep them away from any incoming removal people, as well as making them easy to find when it’s time to move out. However, if your cat is likely to feel frustrated in a locked room, you might want to book them in at a cattery for the day instead.

Settling them in

Upon entering their new house, cats will naturally want to hide away until they get their bearings. This is normal behaviour and isn’t something for owners to worry about.

To make their introduction as comfortable as possible, unpack all of your belongings before they explore. This will let your cat get used to the new layout.

Once they’re accustomed to their new environment, try changing up their feeding time with small, regular meals. This should help to build their confidence.

After a few weeks, open the door and let them get a feel for the outdoors. It shouldn’t be too long before your cat plucks up the courage and takes their first steps into the unknown.

If you have moved just a few miles from your old home, your cat might naturally find their way back to their old space. If you’re concerned about this eventuality, make sure they are fully comfortable in their indoor surroundings before letting them roam outdoors.

Moving house with dogs

Dog sat next to cardboard box being unpacked

While dogs are usually better than cats at adapting to new surroundings, there are plenty of ways you can make their move more enjoyable.

Before the move

During the packing phase, your dog is likely to get confused and nervous. To keep them calm during this time, you may want to arrange for your dog to visit a boarding kennel, or stay with friend or relative.

You can also make them feel at ease by packing bedding, toys, food and water bowls at the very last minute. This will tell them they’re part of the move too.

Getting an Adaptil (Dog Appeasing Pheromone) spray and/or collar can help to calm their nerves. You can also use an Adaptil plug-in when they move in or during the car journey. If they have a microchip and a collar, you will need to update their details too.

Settling them in

Once they’re in their new home, they will understandably feel cautious. Make them feel at ease by keeping their favourite toys and bedding around at all times. Another tip is to try and not wash their bedding for a few weeks, so they can associate their smells with their new space.

While it will take a little while for them to get used to their new home, there is no harm in letting them out to roam. However, it is best to double-check that there are no fencing issues before you let them off their lead.

For more information about moving home with your dog or cat, visit the Blue Cross website. You can even download a PDF which outlines everything owners can do to keep pets calm during their big move.

Cat and dog running in a field
5%off

Pet insurance offers

If you are a Co-op Member, you get 5% off Co-op Pet Insurance in your first year. Customers who are members also get 10% off all pet products in-store.

In-store discount added up to 14 days after policy starts and ends 21 September 2027. Terms and conditions apply. Policy discount subject to minimum yearly prices. Offers could be changed or withdrawn at any time.

Pet in-store 10% discount terms and conditions

The offer

Co-op Group Members with an active Co-op Pet Insurance policy get 10% off on pet products. This includes pet food, treats, and accessories in Co-op Group Food stores.

Promoter

This offer is run by Co-op Insurance, which is a trading name of Co-op Insurance Services Limited. Co-op Insurance Services Limited is registered in England and Wales (company number 4390). The registered office is 1 Angel Square, Manchester, M60 0AG. It’s authorised and regulated by the Financial Conduct Authority (register number 779364). Opening and closing dates

The offer will be available from 19 March 2026 and will run until 21 September 2027.

Eligibility

This offer is available to Co-op Group Members, aged 18+ who are UK residents and have an active Co-op Pet Insurance policy. This includes policies bought through comparison or cashback websites. Customers with temporary Membership cards are excluded. £1 joining fee applies for new members.

Member data matching criteria

To match you as a Co-op Member, the details on your Co-op Pet Insurance policy must be the same as the details on your Co-op Membership account. Co-op will not be liable for any incorrect details on the Membership account. We will check who qualifies for the offer using the following details you gave when you took out your policy:

  • your surname
  • your first initial of your first name
  • your postcode
  • your date of birth

You can update your Co-op Membership account details online.

Receiving the discount

We'll add the discount to your Co-op Membership account within 14 days after matching it with your pet insurance policy. The discount will not show in the Co-op app, but it will be on the till screen or your receipt as ‘Pet Insurance Offer’.

Applying the discount

The discount offer is only available in Co-op Food Stores. This discount offer is not available in any independent co-operative societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some and concessions (such as Co-op Live) or in non-Co-op branded stores (such as Nisa) or online or on any delivery platforms.

To apply the discount the Co-op Member must:

  • purchase any pet product (petfood, treats or accessories) in a Co-op Food Store
  • scan your Co-op membership card/app at the till
  • the 10% will then automatically be taken off the balance

This discount can be used in conjunction with other discounts or promotions, no change will be given if the combined discounts exceed the purchase amount.

A maximum of 50 pet products can be purchased in a single transaction when using this discount.

No refunds will be given for any discount value on any purchases made before the discount has been applied to the matching Membership account.

Removal of discount

You will lose the discount if your Co-op Pet Insurance policy is cancelled or not renewed. You will also lose it if you close your Co-op Membership account before the discount end date.

Lost or damaged membership card

If your Co-op Membership card is lost or damaged, you can order a new card. When a new Membership card is received during the offer period, the discount will be applied within 14 of you receiving your new card.

Decision of the promoter

If there’s a dispute with the promotion, the promoter will make the final decision.

Disqualification

We may cancel this offer or your pet insurance policy if we think you’ve broken the rules or acted dishonestly. This includes buying discounted pet products to sell them on.

Cancellation or withdrawal of promotion

We may change or withdraw this offer at any time, without telling you in advance. We won’t be held responsible if we need to do this.

Use of personal information to administer promotion

We, other members of The Co-operative Group, and third-party agencies working for us may collect your personal information. This will be done in line with the Data Protection Act 2018 and any other data privacy laws that apply. To find out more about your rights please see our Privacy Notice.

Changes to these terms and conditions

We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at coop.co.uk/insurance/about-us/our-promotions/pet-instore-member-offer

It is your responsibility to keep up to date with any such changes.

Limitation of liability

We are not responsible for any loss, damage or injury linked to this offer or promotion, as far as the law allows. This includes anything that happens when you use the offer or take part in the promotion. We don’t limit our responsibility for personal injury or death due to negligence

Relevant law

This promotion is run under the laws of England. Any legal matters will be handled by the English courts.

General

The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the offer will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.

This offer does not change the terms of your Co-op Pet Insurance policy.

All Pet Insurance policies are subject to usual checks, including our standard terms and underwriting rules.

Contact us

For any questions about this offer or discount please contact us.