Cancelling your pet insurance policy
You can cancel your pet insurance policy at any time. But if you would like to discuss ways to manage or change your cover, you can call or email us. Please note that changes to your policy can result in less cover.
Pet insurance can protect your dog or cat when they need it most. Cancelling your policy means a claim cannot be made.
How do I cancel my pet insurance policy?
If you still want to cancel, you can call or email us. When calling, you will need to provide:
- your policy number
- your name and address
- your date of birth
Only the policyholder can cancel the policy.
Contact details to cancel your policy
Questions about cancelling your policy
Pet insurance is offered through Co‑op Insurance Services and administered by Insurance Factory Limited.
Co-op Insurance policies are administered by Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register number 306164, a company registered in England and Wales under company number 02982445 with registered office: 45 Westerham Road, Bessels Green, Sevenoaks, TN13 2QB. Insurance Factory Limited is part of the Markerstudy Group of companies. Co-op Insurance and the Co-op logo are registered trademarks of Co-operative Group Limited or its affiliates and are used under licence by Insurance Factory Limited.
Calls are charged at local rates from landline and mobiles. If your phone has inclusive minutes these calls are normally included.
Co-op Insurance Services Limited will receive a percentage commission from your insurance payments.