Making a change to your travel insurance policy

• medical information
• who is travelling
• where you are travelling
• extending your trip
• personal details

When you contact us to make any changes to your policy you will need to provide your policy number.

You must let us know about any changes to your health. Your policy may need to be updated due to these changes and there might be an extra cost to make sure you are still covered.

Adding a medical condition

If you have not yet departed on your trip, call us and we will amend your medical information. If you have already departed we are unable to make changes to your medical information for this trip. However, you should still call us so we can confirm how your cover is affected.

Changes to your medication

To make any changes to your medical declaration please call us as soon as possible. This will make sure it is up to date so you have the correct cover when you travel.

Unfit to travel

If you are declared 'unfit to travel' by a doctor, nurse, occupational therapist, pharmacist or physiotherapist you can seek to claim. With an annual multi-trip policy you can use the travel insurance again when you have been confirmed ‘fit to travel’.

To make a claim you need to have a trip booked.

If you do not want to claim, you can request a refund. This may be a proportional amount, depending upon the circumstances.