Cancelling your van insurance policy

You can cancel your van insurance policy at any time. But if you would like to discuss ways to manage or change your cover, you can call us or login to your account to contact our support team on live chat. Please note that changes to your policy can result in less cover.

Van insurance gives you financial protection in the event of an accident. Cancelling your policy means a claim cannot be made.

It is a legal requirement to have at least third-party insurance for your vehicle, unless it is kept off the road.

Cancellation charges

If you cancel your policy in the first 14 days, there is no cancellation fee. After 14 days, the fee is £50.

Providing there have been no claims, we will refund you for the time on cover you have not used. Please refer to your policy wording for full cancellation details.

What if I don't want to renew my van insurance?

We will typically send you a renewal invitation at least 3 weeks before your renewal date. The invitation will state whether your policy is set for automatic renewal.

You can also find this on your confirmation letter by logging into your account. If you haven’t signed up yet, you can register for an online account using the details on your policy.

If you do not want to renew and your policy is not set to renew automatically, you do not need to do anything further.

If you pay via direct debit, you will need to cancel your automatic renewal at least 4 days before your renewal date via our call centre, live chat or your online account.

Co-op Members

For Co-op Members, cancelling your policy does not mean losing your Co-op Membership. You will stay a Co-op Member unless you decide to cancel your Membership.

Ways to cancel your policy

Customers can cancel via our call centre or live chat. When calling, you will need to provide:

• your policy number
• your name and address
• your date of birth

Only the policyholder can cancel the policy. If you want someone else to do it, you must contact us to give them permission.