Make a breakdown claim

If you purchased breakdown cover with your car insurance you can use our online recovery tool or call us.

If you purchased your breakdown cover separately you'll need to call us.

Please have these details handy when you make a claim:

  • your postcode
  • your car registration number
  • your policy number.

This will mean we can help you faster.

Calling from the UK

Opening hours

Open 24 hours a day

Next generation text service users

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Annual and short trip breakdown cover is offered through Co‑op Insurance Services and provided by AXA Assistance (UK) Ltd.

Optional Motor Breakdown is underwritten by Inter Partner Assistance S.A. UK Branch, with a registered office at 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. UK Branch is a Branch of Inter Partner Assistance S.A. (Financial Conduct Authority registration number 202664), which is a Belgian firm authorised by the National Bank of Belgium under number 0487. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Co‑op Car Insurance is normally available to customers aged 17 to 75 years only.

Applicants for insurance are subject to normal underwriting criteria.

Standalone Annual and Short Trip breakdown cover is underwritten by Inter Partner Assistance S.A. UK Branch, with a registered office at 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. UK Branch is a Branch of Inter Partner Assistance S.A. (Financial Conduct Authority registration number 202664), which is a Belgian firm authorised by the National Bank of Belgium under number 0487. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.

^Call charges may apply. Calls may be monitored or recorded for security and training purposes.