Make a breakdown claim

If you purchased breakdown cover with your car insurance you can use our online recovery tool or call us.

If you purchased your breakdown cover separately you'll need to call us.

Please have these details handy when you make a claim:

  • your postcode
  • your car registration number
  • your policy number.

This will mean we can help you faster.

Opening hours

Open 24 hours a day

Next generation text service users

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Annual and short trip breakdown cover is offered through Co‑op Insurance Services and underwritten by AXA Assistance (UK) Ltd.

As you may expect, our features are subject to limitations and/or exclusions, so please speak to our call centre or view the policy documents (available to download on each product's page) for further details.

Optional Motor Breakdown and Accident Recovery service are provided on behalf of Co-op Insurance by AXA Assistance (U.K.) Limited; Registered in England and Wales under company number 02638890. Registered Office: The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR. AXA Assistance (U.K.) Limited is authorised and regulated by the Financial Conduct Authority under register number 439069.

Co‑op Car Insurance is normally available to customers aged 17 to 75 years only.

Applicants for insurance are subject to normal underwriting criteria.

Standalone Annual and Short Trip breakdown cover is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA firm register number is 202664. You can check this on the Financial Services Register by visiting the FCA website.

AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.

^Call charges may apply. Calls may be monitored or recorded for security and training purposes.