This information is for customers whose policy references start with a letter

Make a claim

You can make a claim by logging into your account or by completing a claim form and emailing to claims@pets.coop.co.uk.

Please submit your claim within 180 days of your pet receiving treatment, or we might not be able to cover the costs.

If you prefer to speak to someone about a claim, you can call us using the make a claim details below.

If your policy reference starts with a letter

This information is for customers whose policy references start with a number

Make a claim

Over 2,000 veterinary practices are now able to notify us of a claim electronically at point of treatment, helping to speed up your insurance claim.

If you’d like to make use of this service, please contact your veterinary practice and ask if they are on Vet Envoy.

If your veterinary practice is signed up to Vet Envoy, all you’ll need to do is complete an Electronic Authorisation Form.

You can do this by either picking up a form at the practice, downloading it below or alternatively you can contact us to request a copy is emailed to you to print, complete and return to your vet.

Claim forms

The veterinary fees form is common to both Classic and Select policies. Other forms relate to optional cover; these will be shown on your pet's Certificate of Insurance if they apply.

If your policy reference starts with a number