Free video consultations with FirstVet
When you get Co-op Pet Insurance, you get free unlimited video consultations with experienced vets through FirstVet
Unlimited access
Unlimited 24/7 vet video consultations included with your policy.
No excess to pay
No excess to pay for using the video vet service and it doesn't count as a claim.
Convenient care
Get advice, a treatment plan or a referral to your local vet, if required.
With Co‑op Pet Insurance, you get free access to FirstVet.
If you’re worried about your pet and not sure whether you need to visit a vet in person, FirstVet can help. You can video call an experienced vet anytime from home. They can advise on many common health concerns and explain how to treat them. If your pet needs more care, the vet will refer you to a local vet for an in‑person visit.
Why use a video vet?
- On average, 65% of cases are solved over our calls, and don't need to go to the vet
- Sometimes you are unsure if a vet clinic visit is necessary
- Quick access - with an average wait time of less than 30 minutes
- It’s less stressful for your pet than visiting a physical vet
- Only see a physical vet or specialist if you actually need it
- You don't have to pay an excess to use and it doesn't count as a claim.
What can FirstVet help with?
- Vomiting and diarrhoea
- Eye and ear problems
- Poisoning
- Coughing and sneezing
- Itching and skin problems
- Minor injuries and accidents.
If your pet is seriously injured or in need of immediate medical assistance, you should take them straight to your local practice.
How to use FirstVet
- Register for FirstVet and then download the app
- When you need to see a vet, open the app, select an appointment time and describe your pet’s symptoms
- When it is time for your appointment, reopen the app and enter the waiting room
- The vet will appear on video and conduct your consultation.
Video consultations with live chat
If you have technical issues or want to share your pet’s medical information, you can use the live chat while on the call.
The Live Chat tool helps you:
- share details without interrupting the call
- send information clearly via text
- get help if something if video is not working
Supporting your pet's health with the FirstVet app
How do I check if my pet is a healthy weight?
You can use the Body Condition Score tool in the FirstVet app to check if your dog is a healthy weight.
Answer some questions about your dog’s shape and appearance to get a clear score. The app explains the score and offers tips to help manage your dog's weight.
The Body Condition Score helps you:
- understand how to assess your pet’s weight
- learn tips to manage your pet’s weight
- store your pet's health information
How can I track my pet’s weight over time?
You can use the Weight Tracker tool in the FirstVet app to track your pet's weight over time.
You can add your pet’s current weight and update it whenever you weigh them. You can also set reminders so you don’t forget to check their weight again.
The Weight Tracker tool helps you:
- monitor weight changes over time
- spot small changes before they become a problem
- stay consistent with regular weight checks
How can I check my pet’s dental health at home?
You can use the Dental Assessment tool in the FirstVet app to check your pet’s dental health.
The app guides you through how to check your pet’s teeth and gums safely. You will also get dental care tips to help keep your pet’s mouth healthy between vet visits.
The Dental Assessment tool helps you:
- spot early signs of dental problems
- give your pet better at‑home dental care
- support healthier teeth and gums for your pet
Pet insurance is offered through Co‑op Insurance Services and administered by Insurance Factory Limited.
Co-op Insurance policies are administered by Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register number 306164, a company registered in England and Wales under company number 02982445 with registered office: 45 Westerham Road, Bessels Green, Sevenoaks, TN13 2QB. Insurance Factory Limited is part of the Markerstudy Group of companies. Co-op Insurance and the Co-op logo are registered trademarks of Co-operative Group Limited or its affiliates and are used under licence by Insurance Factory Limited.
Calls are charged at local rates from landline and mobiles. If your phone has inclusive minutes these calls are normally included.
Co-op Insurance Services Limited will receive a percentage commission from your insurance payments.