If you have a complaint please contact our customer satisfaction manager.

Our aim is to get it right, first time every time.

If you have a complaint we’ll try to resolve it straight away.

If not, we'll confirm we have received your complaint within 5 working days. We'll do our best to resolve the problem within 4 weeks. If we cannot, we’ll let you know when to expect an answer.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) offers a free, independent complaint resolution service.

You have the right to refer your complaint to the FOS, free of charge. You must do so within six months of the date of the final response letter.

We'll send you information about the FOS if we have not resolved your problem within 8 weeks.

If you do not refer your complaint in time, the FOS will not have our permission to consider your complaint.

Contact the FOS by:


Insurance Division Financial Ombudsman Service
Service Exchange Tower Harbour Exchange Square London
E14 9SR

Making a complaint, or contacting the FOS, does not affect your legal rights.

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