Make a travel insurance claim

Claim online, by phone or write to us. You'll need your policy number and a brief description of your claim.

Calling from the UK

Opening hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

Travel Claims Services no longer manages new claims on behalf of MAPFRE Asistencia. Charles Taylor is the claims administrator appointed by MAPFRE Asistencia to manage new claims on its behalf.

To register a new claim, please call 01243 219 595 and select the option to make a new claim. Their contact centre will then guide you through the process.

If you have an existing claim for which you have been given a claim number by Travel Claims Services, don’t worry, you can still contact us call us on 0330 400 1505 or email

Please have your claim number to hand to enable us to locate your claim more quickly.

Emergency medical assistance

Calling from the UK

Opening hours

24 hours a day

We will help you immediately if you are ill or injured outside the home area you live in (or the final country of your journey if you are on a one-way trip). You must contact MAPFRE Assistance immediately, using the above contact number, if you go into hospital or before incurring medical expenses in excess of £500.

Medical cover does not apply to treatment received in your home area (see Definitions on page 15 of the Terms and Conditions in our policy documents), England, Scotland, Wales, Northern Ireland and the Isle of Man or the final country of destination if you are on a one-way trip.

Travel insurance is offered through Co‑op Insurance Services and underwritten by MAPFRE Asistencia.

^Call charges may apply. Calls may be monitored or recorded for security and training purposes.

Applicants for insurance are subject to normal underwriting criteria.

Co-op Travel Insurance is promoted by Co-op Insurance Services Limited, arranged and administered by Insure & Go Insurance Services Ltd, and underwritten by MAPFRE Asistencia. Co-op Insurance Services Limited and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority.