Make a travel insurance claim

Claim online, by phone or write to us. You'll need your policy number and a brief description of your claim.

Calling from the UK

Opening hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed


We'll handle your claim as quickly and efficiently as possible. We will aim to respond within 5 working days at all touch points throughout your claims journey.

Emergency medical assistance

Calling from the UK

Opening hours

24 hours a day

We will help you immediately if you are ill or injured outside the home area you live in (or the final country of your journey if you are on a one-way trip). You must contact MAPFRE Assistance immediately, using the above contact number, if you go into hospital or before incurring medical expenses in excess of £500.

Medical cover does not apply to treatment received in your home area (see Definitions on page 15 of the Terms and Conditions in our policy documents), England, Scotland, Wales, Northern Ireland and the Isle of Man or the final country of destination if you are on a one-way trip.

Travel insurance is offered through Co‑op Insurance Services and underwritten by MAPFRE Asistencia.

^Call charges may apply. Calls may be monitored or recorded for security and training purposes.

Applicants for insurance are subject to normal underwriting criteria.

Co-op Travel Insurance is promoted by Co-op Insurance Services Limited, arranged and administered by Insure & Go Insurance Services Ltd, and underwritten by MAPFRE Asistencia. Co-op Insurance Services Limited and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority.