There’s a 14 day cooling-off period after you've bought your travel insurance.

If you contact us within this cooling-off period, you’re entitled to a full refund if you have not:

  • travelled,
  • made a claim on the policy.

This does not apply to any single-trip policies that end less than 31 days after you bought them.

Claim your refund

To cancel your travel insurance and claim your refund, you will need to get in touch by:

  • email,
  • sending a letter to Co-op Travel Insurance, Maitland House, Warrior Square, Southend-on-Sea, SS1 2JY,
  • calling us on 0330 400 1626^.

Lines are open:
9am - 5pm Mon - Fri

^Call charges

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