Taking care of your pet

Person holding a puppy

Whether you own a dog or a cat, you’ll know when they’re feeling under the weather.

Being aware of the common illnesses and conditions our pets can pick up will help to keep them healthy and happy. It may also save a trip to the vets, reducing stress for both you and them.

Common conditions

Just like we’re most likely to suffer from coughs, colds and stomach upsets, there are some common conditions among our pets. These include skin problems, allergies, parasites, infections, diabetes, arthritis and epilepsy.

Thyroid problems are also common, with drugs available to manage the condition. If you have a particularly adventurous dog or your cat is up for a scrap, you won’t be surprised that wounds and injuries make the list too.

Some breeds are more susceptible to certain conditions. According to FirstVet, dog breeds with short noses like pugs and bulldogs can suffer from breathing problems, while giant breeds are more likely to experience joint and bone issues. Many purebreds on the other hand have a greater risk of certain diseases because of their genetics.

Cat breeds such as maine coon, persians and bengal can also be predisposed to a heart condition called hypertrophic cardiomyopathy, which can lead to heart failure.

Symptom checker

Although every illness will have a unique set of symptoms, there are some signs to look out for. As well as obvious ones such as tummy upsets and a loss of appetite, changes in activity levels or withdrawal are signs of a problem.

Scratching and hair loss can be an indicator of a skin infection or an infestation, while a pet that’s drinking more water and needs more toilet trips could be developing diabetes.

Keep an eye on how your pet moves too. Stiffness or a limp could be a sign of a joint problem, broken bones or arthritis, but also things like an insect sting or an abscess.

Cost of common treatments

The cost of treatment varies around the country and between veterinary surgeries, but you can expect to pay around £30 to £60 to have a consultation with a vet during normal opening hours.

According to the latest data from the Association of British Insurers, the bill for treating a cat or dog with diabetes is typically around £1,300, while surgery to correct a cruciate rupture in a dog often costs between £3,000 and £5,000.

Not-for-profit veterinary company Animal Trust also has a guide to vet treatment prices to give an idea of what you might expect to pay. This includes £27.50 for microchipping, £419 for dental extractions and £2,019 to remove a foreign body from a pet’s stomach.

Pet insurance

Pet insurance can help with these costs. Having cover can give you the peace of mind that, if your pet is ill or has an accident, they’ll be able to get treatment.

Different types of policy are available, so you can take out cover that suits your needs and budget. One key difference is whether you go for time limited or lifetime cover.

Time limited policies give you 12 months’ cover from either the first date that a condition shows symptoms, or the first treatment date for each illness or injury.

Lifetime cover tends to be more expensive but providing you renew each year, your pet is covered up to an annual limit for any illnesses or injuries.

You could also reduce the cost of cover by selecting a higher excess, but make sure you can afford to pay it if your pet does need treatment.

Visit our pet insurance page to find out more.

Cat and dog running in a field
5%off

Pet insurance offers

If you are a Co-op Member, you get 5% off Co-op Pet Insurance in your first year. Customers who are members also get 10% off all pet products in-store.

In-store discount added up to 14 days after policy starts and ends 21 September 2027. Terms and conditions apply. Policy discount subject to minimum yearly prices. Offers could be changed or withdrawn at any time.

Pet in-store 10% discount terms and conditions

The offer

Co-op Group Members with an active Co-op Pet Insurance policy get 10% off on pet products. This includes pet food, treats, and accessories in Co-op Group Food stores.

Promoter

This offer is run by Co-op Insurance, which is a trading name of Co-op Insurance Services Limited. Co-op Insurance Services Limited is registered in England and Wales (company number 4390). The registered office is 1 Angel Square, Manchester, M60 0AG. It’s authorised and regulated by the Financial Conduct Authority (register number 779364). Opening and closing dates

The offer will be available from 19 March 2026 and will run until 21 September 2027.

Eligibility

This offer is available to Co-op Group Members, aged 18+ who are UK residents and have an active Co-op Pet Insurance policy. This includes policies bought through comparison or cashback websites. Customers with temporary Membership cards are excluded. £1 joining fee applies for new members.

Member data matching criteria

To match you as a Co-op Member, the details on your Co-op Pet Insurance policy must be the same as the details on your Co-op Membership account. Co-op will not be liable for any incorrect details on the Membership account. We will check who qualifies for the offer using the following details you gave when you took out your policy:

  • your surname
  • your first initial of your first name
  • your postcode
  • your date of birth

You can update your Co-op Membership account details online.

Receiving the discount

We'll add the discount to your Co-op Membership account within 14 days after matching it with your pet insurance policy. The discount will not show in the Co-op app, but it will be on the till screen or your receipt as ‘Pet Insurance Offer’.

Applying the discount

The discount offer is only available in Co-op Food Stores. This discount offer is not available in any independent co-operative societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, some and concessions (such as Co-op Live) or in non-Co-op branded stores (such as Nisa) or online or on any delivery platforms.

To apply the discount the Co-op Member must:

  • purchase any pet product (petfood, treats or accessories) in a Co-op Food Store
  • scan your Co-op membership card/app at the till
  • the 10% will then automatically be taken off the balance

This discount can be used in conjunction with other discounts or promotions, no change will be given if the combined discounts exceed the purchase amount.

A maximum of 50 pet products can be purchased in a single transaction when using this discount.

No refunds will be given for any discount value on any purchases made before the discount has been applied to the matching Membership account.

Removal of discount

You will lose the discount if your Co-op Pet Insurance policy is cancelled or not renewed. You will also lose it if you close your Co-op Membership account before the discount end date.

Lost or damaged membership card

If your Co-op Membership card is lost or damaged, you can order a new card. When a new Membership card is received during the offer period, the discount will be applied within 14 of you receiving your new card.

Decision of the promoter

If there’s a dispute with the promotion, the promoter will make the final decision.

Disqualification

We may cancel this offer or your pet insurance policy if we think you’ve broken the rules or acted dishonestly. This includes buying discounted pet products to sell them on.

Cancellation or withdrawal of promotion

We may change or withdraw this offer at any time, without telling you in advance. We won’t be held responsible if we need to do this.

Use of personal information to administer promotion

We, other members of The Co-operative Group, and third-party agencies working for us may collect your personal information. This will be done in line with the Data Protection Act 2018 and any other data privacy laws that apply. To find out more about your rights please see our Privacy Notice.

Changes to these terms and conditions

We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at coop.co.uk/insurance/about-us/our-promotions/pet-instore-member-offer

It is your responsibility to keep up to date with any such changes.

Limitation of liability

We are not responsible for any loss, damage or injury linked to this offer or promotion, as far as the law allows. This includes anything that happens when you use the offer or take part in the promotion. We don’t limit our responsibility for personal injury or death due to negligence

Relevant law

This promotion is run under the laws of England. Any legal matters will be handled by the English courts.

General

The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the offer will be free from disruptions, failings, or cancellations. We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence.

This offer does not change the terms of your Co-op Pet Insurance policy.

All Pet Insurance policies are subject to usual checks, including our standard terms and underwriting rules.

Contact us

For any questions about this offer or discount please contact us.