Cancel your home insurance policy

You can cancel your home insurance policy at any time. But if you would like to discuss ways to manage or change your cover, you can call us or login to your account to contact our support team on live chat. Please note that changes to your policy can result in less cover.

Buildings and contents insurance protects your house and its belongings. Cancelling your policy means a claim cannot be made.

How to cancel

If you cancel your policy in the first 14 days, there is no cancellation fee. After 14 days, the cancellation fee is £25.

When calling us, you will need to provide:

• your policy number
• your name and address
• your date of birth

Only the policyholder can cancel the policy. If you want someone else to do it, you must contact us to give them permission.

What if I don't want to renew my home insurance?

We will typically send you a renewal invitation at least 3 weeks before your renewal date. The invitation will state whether your policy is set for automatic renewal.

You can also find this on your confirmation letter by logging into your account. If you haven’t signed up yet, you can register for an account using the details on your policy.

Through your online account, you can view your policy documents and make changes to your personal or payment details. You can also add or remove a policyholder.

If you do not want to renew and your policy is not set to renew automatically, you do not need to do anything further.

If you pay via direct debit, you will need to contact us at least 4 days before your renewal date to cancel your automatic renewal.

Co-op Members

For Co-op Members, cancelling your policy does not mean losing your Co-op Membership. You will stay a Co-op Member unless you decide to cancel your Membership.

Contact details to cancel your policy

If you still want to cancel, you can call us or login to your account to contact our support team on live chat.