Make a pet insurance claim

Over 2,000 veterinary practices are now able to notify us of a claim electronically at point of treatment, helping to speed up your insurance claim.

This information is for customers whose policy references start with a number

Make a claim

Over 2,000 veterinary practices are now able to notify us of a claim electronically at point of treatment, helping to speed up your insurance claim.

If you’d like to make use of this service, please contact your veterinary practice and ask if they are on Vet Envoy.

If your veterinary practice is signed up to Vet Envoy, all you’ll need to do is complete an Electronic Authorisation Form.

You can do this by either picking up a form at the practice, downloading it below or alternatively you can contact us to request a copy is emailed to you to print, complete and return to your vet.

Claim forms

The veterinary fees form is common to both Classic and Select policies. Other forms relate to optional cover; these will be shown on your pet's Certificate of Insurance if they apply.

If your policy reference starts with a number

Pet insurance is offered through Co‑op Insurance Services and administered by Insurance Factory Limited.

Applicants for insurance are subject to normal underwriting criteria.

Co-op Insurance policies are administered by Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register number 306164, a company registered in England and Wales under company number 02982445 with registered office: 45 Westerham Road, Bessels Green, Sevenoaks, TN13 2QB. Insurance Factory Limited is part of the Markerstudy Group of companies. Co-op Insurance and the Co-op logo are registered trademarks of Co-operative Group Limited or its affiliates and are used under licence by Insurance Factory Limited.

^Call charges may apply. Calls may be monitored or recorded for security and training purposes.