Make a pet insurance claim
Over 2,000 veterinary practices are now able to notify us of a claim electronically at point of treatment, helping to speed up your insurance claim.
If you’d like to make use of this service, please contact your veterinary practice and ask if they are on Vet Envoy.
If your veterinary practice is signed up to Vet Envoy, all you’ll need to do is complete an Electronic Authorisation Form.
You can do this by either picking up a form at the practice, downloading it below or alternatively you can contact us to request a copy is emailed to you to print, complete and return to your vet.
Claim forms
The veterinary fees form is common to both Classic and Select policies. Other forms relate to optional cover; these will be shown on your pet's Certificate of Insurance if they apply.
- Veterinary fees claim form (PDF, 437 KB)
- Boarding fees claim form (PDF, 475 KB)
- Death of pet claim form (PDF, 476 KB)
- Holiday cancellation claim form (PDF, 480 KB)
- Loss by theft or straying advertising and reward claim form (PDF, 477 KB)
- Pet travel insurance claim form (PDF, 491 KB)
- Vet Envoy Electronic Claim Authorisation Form (PDF, 427 KB)
Pet insurance is offered through Co‑op Insurance Services and underwritten by Allianz Insurance plc.
Applicants for insurance are subject to normal underwriting criteria.
A new customer is someone who has not had a Pet Insurance policy with Co-op Insurance or Co-op Insurance Services in the last 12 months.
†There is no cover for illness which starts in the first 14 days of the policy or any pre-existing conditions. If your pet was ill or injured at any time before your insurance started we will not cover any costs relating to that illness or injury. This is in addition to any specific exclusions on your policy.
Your premium will increase over the lifetime of your policy and terms, conditions and excesses apply and may be varied on renewal. Typically a 20% excess (in addition to the flat excess) is introduced at the pet’s 10th birthday for cats and dogs and 7th birthday for some breeds of dog.
Allianz Insurance Plc (“Allianz”) and Co-op Insurance Services Limited (“Co-op Insurance”) work together to distribute Co-op Pet Insurance, which is provided, underwritten and administered by Allianz. Allianz pays Co-op Insurance a commission for each Co-op Pet Insurance policy that is taken out or renewed. The commission amount is a percentage of each annual premium. Allianz is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Co-op Insurance is not part of the Allianz group.
^Call charges may apply. Calls may be monitored or recorded for security and training purposes.