This is the number of floors. Do not include:
Usually have a ground floor used for the living space and kitchen. Examples of these kind of houses include:
Usually have the living space, kitchen, bedrooms and bathroom on the same floor. Examples of single-storey properties include:
If you live in a block of flats, count the number of floors within your own flat.
If you are still not sure how many storeys you have, get in touch on 03457 46 46 46^ and our advisors will help you to decide.
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We’ll refund the premium for the time on cover you have not used.
You’ll need to get in touch within 14 days of receiving your policy documents or your cover starting, whichever is later, to do this.
We’ll refund the premium for the time on cover you’ve not used minus a cancellation charge of up to £25.
Call us on 03457 46 46 46^.
Make a home insurance claim online and one of our colleagues will be in touch.
If it's an emergency claim such as your home being unsafe, unsecure, uninhabitable, or you've lost essential amenities such as gas or electric, please call us.
To make a claim call Co-op Legal Services on 0330 606 9504^.
To make a claim call AXA Assistance (UK) Ltd on 0345 607 6472^.
All lines are open 24 hours a day, 7 days a week.
Our contents insurance will cover your bike against:
For claims of loss or damage in the garden:
We will not accept claims for bikes left in a public space and not locked to a fixed point.
To add cover for your bike away from home, get in touch on 03457 46 46 46^ or add the extra cover when you buy your policy.
We’ll insure your hearing aids under our standard contents insurance. We cover them against loss or damage caused by:
You’ll need to add optional personal possessions cover. This will cover you for up to £2000 against:
High-risk items include:
You need to arrange specific cover for high risk items or personal belongings worth over £3,000.
You can add these items to your policy by calling 03457 46 46 46^.
We’ll cover your child’s possessions for up to £5,000 as long as:
You may need to add optional personal possessions if they have:
We won’t cover your child at university for:
They will need their own contents insurance policy if they need this sort of cover.
Our buildings and contents insurance covers:
The outbuildings must be at the address of the home you’re insuring.
If the claim is for theft, there's a limit of £2,000 in total for contents.
Our contents insurance will cover your instrument against:
This cover is useful if you take your instrument to music lessons or band practice.
To add this cover, get in touch on 03457 46 46 46^ or add the extra cover when you buy your policy.
You’ll need to add personal possessions cover.
You’ll need to add your instrument as a specified personal possession.
We’ll send you a renewal invitation at least three weeks before your renewal date.
Your policy will renew automatically.
If any details have changed please call us on 0345 600 2918^.
If you pay by monthly direct debit and we’re unable to take the first direct debit payment we’ll cancel your policy on your renewal date.
If you pay annually by credit or debit card and we're unable to take payment we'll cancel your policy on your renewal date.
We’ll send a renewal notice out to you 3 weeks before your renewal date.
If you do not want your policy to renew please get in touch on 0345 600 2918^.
If you do not do this, your policy will renew automatically.